How do I change my password?

To update your password, click on the 'settings' link at the very top of the page in Member Online.

This will show a few options for you to choose from. Click 'change password'.

Settings link

Screenshot showing location of settings link on top right of screen

Settings link drop down menu

Screennshot showing 'change password' as first option under settings dropdown menu

Then, type in your new password. Passwords need to contain:

  • At least eight characters
  • At least one letter
  • At least one number
  • At least one upper case letter
  • At least one lower case letter
  • At least one of these special characters ! @ # $ % - ?

This will ensure that your password is hard to guess and lowers the risk of a security breach.

Change your password page

Screenshot of change password requirements pop up

As you type in your new password, a tracker will show you which of the password requirements you have met. You need to make sure that all of the tick boxes are green.

Password meets requirements

Screenshot showing when password requirements are met

Next, retype your new password to confirm there's no misspelling. If the password is the same, a password matches message is ticked green.

Passwords match

Screenshot showing the password must match message

Finally, click the 'submit' button.

Submit your change of password

Screenshot showing location of submit button in change password process

Your password has now been changed. Next time you login, you'll need to use your new password.

Confirmation your password has been changed

Screenshot of confirmation page for change password

Page last updated 26 March 2020