How can I update my address or phone number?

To update your contact details, click on the 'personal details' tab on the menu bar at the top of the page in Member Online.

Personal details tab

This image shows the location of the ‘Personal details’ tab in the menu bar in Member Online, which is the sixth tab from the left. The ‘Personal details’ link in the sub menu underneath the ‘Personal details’ tab is also highlighted.

To change your residential address, postal address or phone numbers, click the appropriate 'update' link.

Your personal details page

This image shows the ‘Personal details’ page in Member Online, using a sample member’s account named ‘Sally Sample’. This page shows the location of where you can click to update your contact details, postal address details and residential address details.

The 'Update your personal details' form shows the contact details, postal address and residential address we have for you.

You can change any of these details by filling in the boxes or typing over the top of the current information.

Then, click 'continue'.

Update your details and click continue

This image shows the ‘Step 1: Update your details’ page in Member Online, using a sample member’s account named ‘Sally Sample’. Here you can update your contact details, postal address details, residential address details and statement delivery options. Once you have updated your details, select the ‘Continue’ button.

Double check the information you have provided.

If you're happy with it, click 'submit'.

Confirm your changes and click submit

This image shows the ‘Step 2: Confirm your changes’ page in Member Online, using a sample member’s account named ‘Sally Sample’. Here you can check the updated details you have provided and select the ‘Submit’ button to confirm your changes.

You will then see a confirmation page, showing you that your update was successful.

Your personal details have been updated

This image shows the ‘Step 3: Update successful’ page in Member Online, using a sample member’s account named ‘Sally Sample’. This page confirms that your personal details have been updated.

Page last updated 03 September 2020