Member Online help guide

Welcome to the Member Online help guide, where you’ll find the answers to the most common Member Online questions as well as step-by-step ‘how to’ guides.

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  2. How can I update my address or phone number?

    To update your contact details, click on the 'personal details' tab on the menu bar at the top of the page in Member Online.

    Personal details tab

    To change your residential address, postal address or phone numbers, click the appropriate 'update' link.

    Your personal details page

    ...
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  3. How can I update my email address?

    To update your email address, click on the 'settings' link at the very top of the page in Member Online.

    This will show you several options. Click 'update email address'.

    Settings link

    Settings link drop down menu

    Step 1: enter your new email address

    Type in your new...

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  4. How can I change my name?

    Member Online does not have a function that allows you to change your name. To do this, please download and complete the relevant 'change of details' form from the list...

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  5. How can I add my tax file number?

    To add your tax file number (TFN), click on the 'personal details' tab on the menu bar at the top of the page in Member Online.

    Personal details tab

    Scroll down to the membership details section and click on the 'update' link.

    Your personal details page

    ...
    Read more