Member Online FAQs

Create a shortcut so you can easily access Member Online from your home screen. Select your browser for instructions:

• Safari browser
• Google Chrome browser
• Microsoft Edge browser

Step 1Open your Safari browser and type mol.gesb.wa.gov.au into the address bar.

Step 2Below the address bar, you’ll see an icon (square with...

Member Online is a secure online portal which gives you access to your member account at any time. You can use Member Online to:

• Check your account balance, transactions and fees
• Download or print your member statements
• See your personalised investment dashboard and change your investment plan
• Learn when you can access your super...

Once you’ve logged in to Member Online, visit the ‘Insurance’ page.

Select the ‘Apply for insurance’ button.

To make sure only you can apply for insurance within your account, we’ll send a code to your mobile or email for you to complete our two-part identity check known as multi-factor authentication (MFA).

As...

Yes, you can access Member Online from a range of devices including your laptop or PC, smartphone or tablet. The layout might vary between your different devices, but the same information is there.

You can also add a shortcut to your mobile home screen to take you straight to the Member...

MFA is a two-step security check we use when you request any changes to your account or if you log in from an unknown location, device or IP address. This is designed to make sure only you have the ability to make changes to your account, to help protect your...

You can use Member Online to change your occupation category, sum insured, fix your cover or change some other details.

If you’ve decided to make changes to your insurance, log in to Member Online and visit the ‘Insurance’ page.

You’ll find an option to ‘Change your insurance’. Select this button.

You’ll be directed...

You’ll be asked to complete the two-step security check - known as multi-factor authentication (MFA) - when you request any changes to your account or if you log in from an unknown location, device or IP address.

We introduced the simple two-step security check - known as multi-factor authentication (MFA) - to help protect your account from fraudulent activity. By using the one-time code we send to your mobile or email address, we can help to make sure only you have access to your account.

Your mobile number is generally the more secure way to receive your security code, since you’ll need to have access to your mobile device to view your security code. Emails can be accessed through a range of devices, so may not be as secure.

Updating your password regularly can help make sure your account is kept secure and safer from unauthorised access.

When you change your password, we’ll check if your password is commonly used or if it has been compromised, so you know to choose a more secure option if necessary.

To access and log into Member Online, you can use:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

We support the latest two versions of these browsers and recommend you enable automatic updates to your browser, so your version stays up-to-date.

We don’t encourage the use of Microsoft Internet Explorer. That browser is no longer supported by...

No you don’t. While you do need your member number to register for Member Online, you can choose to use your email address as your username. We’ll confirm your user name in the registration confirmation email. If you are already registered, you can update your username in the personal details...

If you’re already registered, you’ll need to use your member number as your username to log in for the first time. After that, if you’d rather use your email address instead of your member number to login to your Member Online account, you can update your username in the personal...

It only takes few minutes to register for Member Online – you’ll just need to have your 7-digit member number ready. You can find this on your member statement or any communication from us about your account.

To get started, find the link to ‘Login’ to Member Online at the...

If you are not logged into Member Online and you don’t know your existing password, please see what to do if you’ve forgotten your password.

If you know your password and want to change it, first use your existing password to log in to Member Online. Then, you need to...

To reset your forgotten password, start on the Member Online login page. Enter your member number as if you were logging in, but then instead of entering your password, select the ‘Forgotten your password?’ link under the password box.

To make sure only you can reset your password, we’ll send you...

You can find your member number on:

• Your member statement
• Your welcome letter
• Other letters or emails you have received from us

Member statement

Welcome letter

If you can’t use these documents to find your member number, you can call us on 13 43 72, Monday to Friday, from 7.30am until 5.30pm (AWST)....

If you think your member number or password has become known to someone else, you should immediately change your Member Online password and contact us as soon as possible. For this reason, it’s important to keep information related to your account in a secure location.

In order to protect your account information, especially with the rise in cyber attacks, we’ve added additional security features to Member Online.

If you haven’t logged in since 1 July 2020, you’ll need to register again, so you can set up your two-step security preference.

Your personalised Member Online dashboard shows you all your account information at a glance, once you have logged in.

The information on your dashboard is personalised based on whether you have a GESB Super, West State Super, Gold State Super or Retirement Income Pension account. You can find information about your...

First, log in to Member Online and find your current account balance on your Member Online dashboard. If you have more than one account, click the link to ‘show details’ for that account and you can also see:

• The opening balance of your account for this financial year
• How much money has...

On your Member Online dashboard, you can see:

• Your current investment plan
• The investment return that plan has delivered over the current financial year to date as a percentage
• The mix of Growth assets and Defensive assets for your plan

You can also see the returns for your plan in more detail from the...

The information you can see depends on the type of account you have. For GESB Super and West State Super, your dashboard will show:

• How much insurance cover you have for Death, Total and Permanent Disablement (TPD) and Salary Continuance Insurance (SCI)
• The amount of the insurance premium you pay monthly for...

Your personalised Member Online dashboard will show you the dates you will reach:

• Your Commonwealth preservation age
• The age at which you may be eligible to access the Age Pension
• Gold State Super preservation age (if you have this type of account)

These dates may be not all be the same, depending on your...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

Your Gold State Super Final Benefit is based on a formula which uses your Service Multiple, and your Final Remuneration. On your Member Online dashboard, we show how your Final Benefit is calculated, using the information available as at your last pay date.

This calculation does not consider transferred service from...

You can find your account balance at the top left of your personalised dashboard when you first login to Member Online, or on the 'Accounts' page.

This figure is based on the end of day for the previous business day and shows the date at which the balance is current.

You can...

Once you’ve logged in to Member Online, navigate to the ‘Accounts’ page. You’ll see how much your annual fees would be, based on your current account balance being invested in your current investment plan. As your account balance or investment plan changes, so do your fees.

You can also select the...

Once you’ve logged in to Member Online, visit the ‘Accounts’ page.

At the top of this page you’ll see a summary of your account and the money that has gone into and out of your account. You’ll also see the investment returns for your account since the start of the financial...

Log in to Member Online and you’ll find your opening balance from the start of the current financial year on your dashboard and on the ‘Accounts’ page.

If your account balance has grown, you’ll see the value is ‘up from’ your starting balance. If your account balance has decreased, it will...