Member Online: security and system requirements

The security of Member Online is very important to us, as is the privacy and confidentiality of your personal information.

We use up-to-date security measures to help protect your information, including security certificates and firewalls. You can also play a part in your security by following a few simple rules.

Using Member Online

Emails from us will only ever include a link directly to Member Online when you have requested a change. For example, you may have changed your password or email address.

If you have a Member Online account, always login by typing ‘’ in your browser and then clicking the ‘login’ button. You can ensure that the website address is correct by checking that it starts with

Confirm that your data is encrypted by ensuring a padlock symbol appears in your browser.

Where to find the padlock icon in your browser
Browser Location of padlock
Google Chrome The padlock icon shows directly next to the web address, left aligned 
Safari The padlock shows next to the web address, center aligned 
iPhoneThe padlock shows next to the web address, center aligned 
Edge The padlock shows next to the web address, left aligned 
Internet Explorer 11 The padlock shows on the right hand side of the web address bar 

Always select 'logout' and close your browser once you have finished.

Protect your password

To keep your Member Online account protected, please make sure you:

  • Change your password at least every 30 days
  • Choose a password that's hard to guess and one that you are not using elsewhere
  • Don't use sequences or repeat three or more characters
  • Don't use any part of your name, telephone number or date of birth
  • Don't share your password with anyone including a work colleague or a GESB staff member
  • Don't write down your password, or disguise it in some other form

If you suspect that your password has become known to someone else, you should contact us as soon as possible and ask to have it changed.

System requirements - internet browsers

Member Online has been tested to work on the following browsers:

  • Chrome
  • Safari
  • Internet Explorer 11
  • Firefox

JavaScript needs to be enabled for logging into and displaying graphs in Member Online.

Page last updated 09 August 2019