Member Online: Security and system requirements

The security of Member Online is very important to us, as is the privacy and confidentiality of your personal information.

GESB uses up-to-date security measures to help protect your information, including security certificates and firewalls. You can also play a part in your security by following a few simple rules.

Using Member Online

• Never click a link in an email to go to the login page. Always login by typing gesb.wa.gov.au into your browser and clicking on the login button (Note: emails from GESB will only ever contain a link directly to Member Online when you have requested a change, for example a change of password or a change of email address)
• Confirm that your data is encrypted by ensuring a padlock symbol appears at the bottom right hand corner of your browser
• Always select 'logout' and close your browser once you have finished

Protect your password

• Change your password at least every 30 days
• Select a password that is difficult to guess and one that you are not using elsewhere
• Do not use sequences or repeat three (3) or more characters
• Do not use any part of your name, telephone number or date of birth
• Do not disclose your password to anyone, including a work colleague, the Police or even a GESB staff member
• Do not write down your password, or disguise it in some other form
• If you suspect that your password has become known to someone else, you should contact us as soon as possible and request to have it changed

System requirements - Internet browsers

Member Online has been tested to work on the following browsers:

• Internet Explorer 11
• Firefox
• Safari
• Chrome

JavaScript needs to be enabled for logging into Member Online and displaying graphs on Member Online.