The accessibility of our website is very important to us

We’re committed to ensuring our online information and services, including our website and Member Online, meet the Web Content Accessibility Guidelines (WCAG) 2.0 level AA criteria,  so our content is accessible to all of our members and the wider community. This includes people with disabilities who might use screen readers or other types of technology to help them access information.

We worked closely with an independent accessibility consultant, the Centre for Inclusive Design (CFID), over a 12-month period to help make our website easier to use and more accessible for everyone.

The CFID assessed a sample of pages and key functions of our website against WCAG 2.0 level AA success criteria. Based on the sample reviewed, we’re pleased to report that our website achieved an accessibility score of 100%!

Read our article to learn more about the changes we made as a result of our website accessibility review.

How to access documents on our website

Here’s a list of software that will allow you to access the documents and files on this website:

Software required to access documents
Document typeSoftware required

PDF documents

Adobe PDF Reader

Flash documents

Adobe Flash Player

Microsoft PowerPoint presentations

You can view a presentation without PowerPoint or use OpenOffice for Linux, Mac OS X and Windows.

Microsoft Excel documents

If you don't have Excel installed on your computer, try storing documents in OneDrive or Dropbox, if Excel Online opens them in your browser.

You can also use OpenOffice for Linux, Mac OS X and Windows or install the Excel mobile app on your phone or tablet.

Microsoft Word documents

You can read and print documents without a desktop version of Word or use OpenOffice for Linux, Mac OS X and Windows.

Please contact us if you need help accessing documents on our website, or to request a document in an alternative format.

Have your say on our Disability Access and Inclusion Plan

Our Disability Access and Inclusion Plan (DAIP) for 2016 to 2021 supports our ongoing commitment to providing accessible and inclusive services and information.

We invite our members and their families, and the wider community to provide feedback on the plan by completing our access and inclusion - member and community feedback form.

Your feedback will help us plan future initiatives and develop strategies for disability access and inclusion.

Do you have feedback about using our website?

We’re always working to make our website as accessible and usable as possible.

Please contact us if you have any feedback or questions about using our website, or you need help with accessing the information you need.

Page last updated 03 September 2020