Accessibility

We want all of our members to have the same opportunities to attend, access and participate in our events. While most of our services are offered online, there may be times when you attend our main reception, one of our seminars or a Retirement Options Service appointment.

If you have any specific needs, for example facilities for hearing impairment or wheelchair access, please contact your Member Services Centre to discuss your requirements. Please note, we usually require up to 10 working days’ notice for seminar accessibility requirements.

If you are not able to hear or speak with someone on the phone, our member services staff can help you using the National Relay Service (NRS). Here’s how it works:

• When you need help with your super or have a question for us, get in touch with the NRS first
• Register for their service online and they’ll help you to connect with us at no extra cost
• We can work with the NRS team members to help you with your super, even if you can’t hear or don’t use your voice. Depending on the type of call, the NRS can change voice to text, text to voice, AUSLAN to English or English to AUSLAN

Please contact the National Relay Service to arrange a call.

If you - or someone you are helping - need help in another language, we can arrange a translator for you through the Australian Government's Translating and Interpreting Service.

Here's how it works:

• Call us on 13 43 72 or use our Live Chat service
• Tell us which language you need, and we can arrange a translator (for reading) or interpreter (for speaking) at no extra cost
• An interpreter may be able to help right away, but if they can't, we can arrange for them to call you back when you have time

Our website is for our members, employers and the wider community. We want to make sure our content and online services meet the Web Content Accessibility Guidelines (WCAG) 2.0 level AA criteria.

To support this, we’ve partnered with the Centre for Accessibility Australia. Through this partnership, we receive training and insights from researchers, industry practitioners and people with disability to help make our GESB website more inclusive and accessible.

Find out more

• How to access documents on our website
• GESB's Jane Ots wins Australian Access Award

Live chat is our online service which allows you to connect with us in real-time.

Our live chat was recently assessed and recognised as accessible. This means it is a service which is easy for all of our members, including members who might use a screen reader or other types of technology, to use.

If you need information from our website, member statement or brochures, forms or fact sheets in a different format such as accessible PDF, electronic format, large print, audio or Braille, please call us on 13 43 72.