Accessibility

We want all of our members to have the same opportunities to attend, access and participate in our events. While most of our services are offered online, there may be times when you attend our main reception, one of our seminars or a Retirement Options Service appointment.

All of our venues have been assessed, audited and altered where necessary to make sure people of all ages and abilities can enjoy easy access.

If you are not able to hear or speak with someone on the phone, our member services staff can help you using the National Relay Service (NRS). Here’s how it works:

• When you need help with your super or have a question for us, get in touch with the NRS first
• Register for their service online and they’ll help you to connect with us at no extra cost
• We can work with the NRS team members to help you with your super, even if you can’t hear or don’t use your voice. Depending on the type of call, the NRS can change voice to text, text to voice, AUSLAN to English or English to AUSLAN

Please contact the National Relay Service to arrange a call.

If communication in English is a barrier for you or somebody you are helping, our member services staff can help you through the Translating and Interpreting Service provided by the Department of Home Affairs. Here’s how it works:

• When you (or someone you’re helping) need help with your super or have a question for us, simply call us on 13 43 72 or start a conversation using our Live chat service. Please let us know which language interpretation service you need
• We can arrange a translator or interpreter in your preferred language at no extra cost
• Sometimes, an interpreter may be available when you first get in touch. Other times, we’ll arrange for an interpreter to call you back at a time which suits you

Find out more about the Translating and Interpreting Service or contact us to arrange a call.

Our website is for our members, employers and the wider community. We want to make sure our content and online services meet the Web Content Accessibility Guidelines (WCAG) 2.0 level AA criteria.

To support this, we’ve partnered with the Centre for Accessibility Australia. Through this partnership, we receive training and insights from researchers, industry practitioners and people with disability to help make our GESB website more inclusive and accessible.

Find out more

• How to access documents on our website
• GESB's Jane Ots wins Australian Access Award

Live chat is our online service which allows you to connect with us in real-time.

Our live chat was recently assessed and recognised as accessible. This means it is a service which is easy for all of our members, including members who might use a screen reader or other types of technology, to use.

If you need information from our website, member statement or brochures, forms or fact sheets in a different format such as accessible PDF, electronic format, large print, audio or Braille, please call us on 13 43 72.