Website accessibility

Our website has been designed to be accessible to as many users as possible, including people with disability, people with a variety of devices such as mobile phones or tablets and people with technical constraints, such as older browsers and lower speed internet connections.

Both the website and Member Online meet most of Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, developed by the World Wide Web Consortium (W3C).They have been developed to display adequately on all commonly used browsers, devices and to work effectively with accessibility hardware and/or software.

Where our sites don’t meet accessibility standards

There are three areas that our website and Member Online do not meet accessibility standards:

  1. Older browsers - the websites have been tested to meet WCAG 2.0 AA standards on the latest versions of the following browsers:
    1. Chrome
    2. Internet Explorer
    3. Firefox
    4. Safari
    Older browsers, in particular Internet Explorer browsers below Internet Explorer 11, may not display the websites as intended. The focus indicators to show the cursor location on the web page, may not be visible. Recommended resolution: upgrade to Internet Explorer 11 or later.
  2. JavaScript - Members will not be able to log into the Member Online website, submit forms or view charts if they have their JavaScript turned off. Recommended resolution: enable JavaScript in your web browser.
  3. PDFs - Statements and other personal communications that are available in Member Online are not tagged with accessibility features, meaning that screen readers may have difficulties reading the document and describe the graphs.  All other PDFs available on the website or linked to from Member Online are tagged so therefore accessible. Recommended resolution: contact us to request an alternative format for PDFs provided in Member Online.

Plug-ins requirement

The following is a list of software that you may need to read the documents and files on this website:

Software applications required for accessing documents
Document type Software required

PDF documents

Adobe PDF Reader

Flash documents

Adobe Flash Player

Microsoft PowerPoint Presentations

View a presentation without PowerPoint, or

OpenOffice for Linux, Mac OS X and Windows

Microsoft Excel documents

If you don't have Excel installed, try storing documents in OneDrive or Dropbox, where Excel Online opens them in your browser. Or install the Excel mobile app on your phone or tablet, or

OpenOffice for Linux, Mac OS X and Windows

Microsoft Word documents

Read and print documents without a desktop version of Word, or

OpenOffice for Linux, Mac OS X and Windows

Exchanging files between previous releases of Microsoft Office and the 2007 Microsoft Office release

Microsoft has added new file formats to Microsoft Office Word, Excel, and PowerPoint 2007 to reduce file size, improve security and reliability, and enhance integration with external sources. To help ensure that you can exchange documents between Microsoft Office releases, Microsoft has developed a Compatibility Pack for the Office Word, Office Excel, and Office PowerPoint 2007 file formats.

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats

Documents provided on the website can also be provided in other formats. Please contact us to request alternate document formats.

Disability Access and Inclusion Plan - have your say

Our Disability Access and Inclusion Plan (DAIP) for 2016 to 2021 supports our ongoing commitment to providing accessible and inclusive services and information.

We invite our members and their families, and the wider community to provide feedback on the plan by completing the access and inclusion - member and community feedback form.

Your feedback will help us plan for future initiatives and develop strategies for disability access and inclusion.

Accessibility help - contact us

Accessibility of this website is very important to us; please contact us if you have any problems with using the site or for any comments, feedback or questions.

Page last updated 03 July 2019