We aim to understand your needs and use our expertise to give you a member experience that exceeds your expectations.
Your feedback helps us to maintain this standard, so if our service does not meet your expectations, please let us know so that we can address your concerns.
You can make a complaint verbally or in writing. You can:
- Call your Member Services Centre on 13 43 72, Monday to Friday 7.30am - 5.30pm (AWST)
- Submit a contact us form outside of business hours and select ‘complaint’ from the comment type drop down menu
- Send an email to firstname.lastname@example.org
- Write a letter to:
Member Services - Feedback
PO Box J 755
Perth WA 6842
If you get in touch with us, we will call you or send you a letter or email to acknowledge your complaint. We will try to resolve your complaint within 30 days.
Please understand that all of our phone calls are recorded. This includes calls in and out of your Member Service Centre. Call recordings may be used for legal, compliance, transaction verification, authentication, security, dispute resolution, quality control and training purposes. We have a straightforward process for handling complaints. You can find out more by downloading the Resolving your complaint brochure
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 11 April 2021.