Member Online: terms and conditions

Using Member Online is subject strictly to the following terms and conditions. It is important that you read and understand these terms and conditions before using this service. By using Member Online, you accept and agree to be bound by these terms and conditions, as well as our privacy statement and disclaimer.

If you have any questions about Member Online or these terms and conditions, please contact your Member Services Centre by using our online 'contact us' form or by calling 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday.

What is Member Online?

It is an interactive internet-based service that allows you, as an authorised member, to:

  • View and update your personal details
  • Check your account details (including balances and transactions)
  • Download and print your member statements
  • Access other features to help you manage your account

Back to top

Access to Member Online

Only registered and authorised GESB members can access and use Member Online. To gain authorisation, you must first complete the registration process and use the recommended software. When registering, you must provide your member number and a password.

Back to top


We respect your privacy. The complete terms of our privacy statement are incorporated into and form part of this agreement. You can view our privacy statement.

Back to top

Content and tools

We provide Member Online, and any tools and content in Member Online for your information only. You should not rely on this content as a guarantee of the benefits which you may be entitled to. We recommend that you seek advice specific to your circumstances from a qualified adviser before making any decisions about your superannuation.

This content is of a general nature and does not constitute legal, taxation, or personal financial advice, or indicate that any particular product or service we offer is available or applicable to your unique circumstances. All examples are hypothetical and for illustrative purposes. In providing this content we have not taken into account your objectives, financial situation or needs. We are not licensed to provide financial product advice.

Although we have obtained content from sources we believe are reliable, GESB and its subsidiaries are not responsible for any content provided by third parties. You may wish to consult an appropriate adviser for advice about your unique situation.

Back to top

Your conduct

You agree that you will not use our Member Online service for any purpose that is unlawful or prohibited by these terms and conditions or any other terms, conditions or notices appearing anywhere on our website. You also agree to abide by all applicable laws and regulations.

In particular, you agree not to:

  • Publish, distribute, email, transmit or disseminate any material that is unlawful, obscene, defamatory, indecent, offensive or inappropriate
  • Use any automated scripting tools or software
  • Engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming through our website
  • Impersonate any person or entity
  • Upload, post, email, transmit or otherwise make available using the website any material that you do not have a right to make available under any law or contractual obligation, or which contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware
  • Breach any applicable laws or regulations
  • Use the website to defame, abuse, harass, stalk, threaten or otherwise offend others

Back to top

Your liability

You are responsible for any activity or loss caused by use of your personal login information.

You are responsible for any access to this system using your personal login information, including any use you have not approved.

To the extent permitted by law, GESB and our officers, directors, employees, agents, assigns, and any related person or entity accept no responsibility or liability for any direct, indirect, or consequential, loss, damage, liability, claim, cost or expense (including but not limited to legal costs, and defence, or settlement costs), arising in contract, tort, statute, or otherwise, suffered in connection with the use of this website, the use of information contained on this website, any modification, suspension, or discontinuance of this website, or any transmission of any computer virus, or malware, or any other defects or errors.

You agree to indemnify GESB and the State of Western Australia against all actions, suits, claims, demands, liabilities, costs, expenses, losses, and damages (including legal fees on a full indemnity basis) incurred or suffered as a direct or indirect consequence of your use of this system, your breach of these conditions, or your breach of any rights of third parties. This includes use by any other person using your personal login information.

You agree to notify us of any change of address or personal details so we can maintain your account correctly.

If you suspect someone knows your personal login password, you will be liable for any changes made to your contact details, or the distribution of information about your superannuation.

It is your responsibility to:

  • Obtain, pay for and maintain any equipment, such as a personal computer and modem, and the recommended software (collectively known as 'the equipment') necessary to access Member Online
  • Ensure you take all reasonable steps to protect the security of the equipment, and the privacy of your information
  • Ensure that all files on your equipment are free from viruses and other spyware
  • Ensure that you take all reasonable steps to protect your password
  • Not leave your equipment unattended while your Member Online session is open

Back to top

Your password

To access Member Online for the first time, you will need to choose a password, security question and answer when you register. Your password must contain:

  • Password must be between 8 and 32 characters
  • At least one alpha character
  • At least one numeric character
  • At least one upper case character
  • At least one lower case character
  • At least one special character

It is a requirement of Member Online that you maintain your password to identify yourself. Please note that:

  • You are responsible for protecting your password from becoming known to a third party
  • You can be liable for unauthorised actions carried out by unauthorised persons using your personal login information
  • You must not keep your password in any form, encoded or decoded, in a location where it may be copied or used by any other person, including any password saving facility
  • You must not give, show or tell your password to anyone, including family, friends or financial advisers
  • You must exit the Member Online system as soon as you have finished using it, by clicking on the 'log out' hyperlink
  • Member Online allows you three (3) attempts to enter your password. After the third failed attempt to enter your password, your password will be temporarily disabled and your access to Member Online denied. To regain access, you can contact your Member Services Centre on 13 43 72 to reset your password
  • For your privacy and protection, we recommend that you change your password on a regular basis

We cannot advise you what your personally-created password is at any time, as we do not have access to it. If you do not know your password, you can use our Forgotten password service and simply answer your security question to be provided with a link to set a new password. If you can no longer remember the answer to your secret question, please contact your Member Services Centre on 13 43 72.

If you suspect someone knows your password, or that your password is being used without authorisation, you must notify your Member Services Centre on 13 43 72 as soon as possible.

Back to top

Accuracy of information

We will take all reasonable steps to ensure the content available to you through Member Online is correct. The content displayed in Member Online is either based on the previous day's data or as at the date indicated, but this is subject to change without notice.

Your super benefit entitlement may vary due to a number of reasons, including declared investment returns, your contributions and your salary movements. Content generated by Member Online is only a general illustration of your possible benefit entitlement based on information provided by you and/or your employer as at the date of access.

The accuracy of content we provide on Member Online, in particular benefit entitlement information, is not guaranteed. Your benefit will be determined in accordance with the Act(s) and Regulations governing the scheme(s). We do not accept responsibility for benefit entitlement information provided in Member Online, and we cannot be held liable for any loss or damage suffered by reliance on inaccurate benefit entitlement information. This includes any inaccuracy caused by an error or omission made by us.

You must satisfy yourself, by making your own independent enquiries or by seeking written confirmation, that any content provided in Member Online is correct. It is your responsibility to contact us if you think there has been a mistake in a transaction made through the service, or if you believe information you have received through the service is incorrect.

You should not rely on the content provided in Member Online, and we encourage you to seek professional advice on the financial, legal or taxation implications of this content before making any decisions.

To verify the benefit estimate you receive through Member Online, please contact your Member Services Centre on 13 43 72.

Back to top

Availability of Member Online

To ensure your experience is productive, we will take all reasonable steps to ensure Member Online is available to you. However, it is your responsibility to contact us by another means (email, mail, fax, phone or in person) if your required functions are not available on Member Online.

Occasionally, we may need to perform maintenance on our online services, which may make all or part of Member Online unavailable. Where possible, we will provide notice on our public website of any times or functions of Member Online that may become unavailable.

We are not responsible or liable for Member Online being unable to perform in whole or part any function we have specified it will perform. We are also not responsible or liable for the unavailability of the service, or delays or errors in the execution of any transaction because of the failure of the communication network, or any other equipment, or any other circumstances beyond our control.

We reserve the right to modify or discontinue Member Online. If we do exercise this right, we will not be liable to you or any third party.

Back to top

Termination or suspension of access

We may terminate or suspend your access to Member Online at any time, for any reason. We will do so if we are aware of fraudulent access to your superannuation information, or that your account is being accessed contrary to these terms and conditions.

We are not responsible for any liability, loss, or damage, arising from us terminating your access to Member Online in the event of fraudulent use. We are not liable for any loss or damage suffered because of fraudulent use of any Member Online benefit information.

You may choose to suspend or terminate your access to Member Online, at any time, by notifying your Member Services Centre by phone or letter. If you wish to cancel your access to Member Online because you suspect fraudulent access to your accounts, please advise us of this when cancelling your access so we can act quickly.

In certain circumstances, we may, with or without notice, notify and provide any relevant information to the appropriate authorities.

If your access to Member Online is suspended or ceased for any reason, our disclaimers and limitations of liability will remain in force and effect but you will no longer be authorised to access Member Online.

If you have not used our Member Online service for more than two (2) years, we can terminate your access without notice. You may re-register for the service by simply going through the registration process again.

Back to top

Changes to these conditions

These terms and conditions replace any other previously published terms and conditions on Member Online. We reserve the right to amend these terms and conditions at any time, without prior notification, by publishing the varied terms and conditions on this website from the date of effect of the changes. You accept that, by doing this, we have provided you with sufficient notice of the variation.

Back to top


Member Online uses persistent cookies, which remain on your equipment until you erase them or they expire. They enable us to remember you on subsequent visits and enhance your experience of the services or functions offered. They cannot be used to access your accounts or personal details. You can modify your personal computer settings at any time to prevent cookies from being stored.

Back to top

Email announcements

When you are registered for Member Online you may occasionally receive personalised messages by email containing information and offers from us. At any time, you can choose to discontinue receiving these materials by notifying us.

To no longer receive emails from us, you should refer to our privacy statement on this website and advise us by:

  • Using the unsubscribe feature provided on our emails
  • Submitting a contact us form online
  • Calling your Member Services Centre on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday

Back to top

Laws applicable

These terms and conditions and the use of Member Online are governed by and construed in accordance with the laws of the State of Western Australia.

Back to top


In the event any provision or part of these terms and conditions is held to be invalid or unenforceable by a court, only that particular provision or part so found, and not the entirety of the terms and conditions, will be inoperative.

Back to top


To help you with any enquiries or complaints you may have about our Member Online service, we have produced a Resolving your complaint brochure that outlines how to make a complaint, and our process to resolve complaints. We encourage you to read this brochure before lodging your complaint with us. You can download this brochure, or call your Member Services Centre on 13 43 72 and ask us to post you a copy.

Back to top

Member Online may contain links to third party websites. We are not responsible for the content or any risk associated with third party websites.

Back to top

Copyright in this website resides with GESB.

Except where necessary for viewing the information on our website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these terms and conditions of use, no information on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without our specific written consent.

Back to top


Any references to content means the information, text materials, graphics, logos, button icons, images, video and audio clips, trademarks (whether registered or not), layout, arrangement, graphical user interface, look, and control features of Member Online.

GESB: the Government Employees Superannuation Board, and includes any references to ‘we’, ‘our’, ‘us’ and GESB.

Member number: the number displayed on your member statement and welcome letter.

Member Online: the website provided by us that enables you to access your GESB member account details, and also includes any references to the ‘service’ and ‘website’.

Personal login information: your member number and password.

Any references to you, your and yours are references to the person(s) accessing this website.

Back to top

Date of publication - 3 January 2018 Version 3.1

Page last updated 11 September 2019