What happens if I process a superannuation contribution overpayment in Employer Online?

If you overpay West State Super and/or GESB Super contributions, these can’t be recovered automatically without approval from us and your employee first.

For more information on the refund recovery procedures, watch our recorded webinar, download the superannuation overpayment process flowchart document and complete the employer refund request form and employee authorisation form available from Employer Online.

Once we have received and processed these two forms, the overpayment will be deducted from the overall file total, in the pay period you choose to recoup the funds.