We’re improving our Employer Online service

28 March 2022

If you currently use Employer Online to manage your employees’ Choice of Super contributions, we’re introducing some changes to help make this process easier.

Most changes are in response to our clearing house provider, Westpac QuickSuper, previously removing its direct debit payment option for choice contributions.

While the upgrade is happening, Employer Online will be temporarily unavailable from 8am to 1pm (AWST) on Saturday, 9 April 2022.

Here’s a guide to the new features and changes you’ll see from Monday, 11 April 2022.

1.   You’ll find a new page for outstanding EFT payments and contributions

If you click the ‘request outstanding payments’ button on this page, you can see a summary and detailed listing of any:

  • Contributions awaiting payment
  • Incorrect contribution amounts paid

This will make it easier for you to identify and correct these issues, which will help avoid delays in the processing of your employees’ choice contributions.

Outstanding choice payments and contributions page – default view

This image shows the new outstanding choice payments and contributions page in Employer Online. At the top of the page is a field where you can enter your employer code and name. Below this is a button which you can click to request a list of outstanding payments for the employer.

Outstanding choice payments and contributions page – detailed view

This image shows the new outstanding choice payments and contributions page in Employer Online, once the ‘request outstanding payments’ button has been clicked. At the top of the page is a summary of the total contribution payments awaiting a matching file as well as the total contributions awaiting payment. Below are two tables. The first table details the payment received date, amount, payment return date and known source for the contributions that weren’t matched to a file. The second table details the contribution received date, time period, amount and a link to the receipt for each contribution awaiting payment.

2. The choice payment status and history pages have been improved

The ‘Choice payment status history’ page allows you to check the status of a choice contribution payment, and view and resolve any ‘error’ or ‘warning’ messages related to a contribution.

Currently, when a single contribution has multiple errors or warnings, the contribution amount shown is duplicated. The issue will be resolved as part of these improvements.

It will also be easier to find and manage contributions once they’ve been submitted. The search function on the ‘Choice payment status page’ will include a date range of the last 30 days, which you can adjust to suit your search needs.

Choice payment statuses page – default date range

This image shows the ‘Choice payment statuses’ page of Employer Online. At the top of the screen is a search box with the ‘date submitted from’ and ‘date submitted to’ fields automatically populated with a date range of the last 30 days. The other search fields are status date from, status date to, surname, given name, choice reference, fund name, payment reference. There is also a checkbox option to show all warnings and errors only. Below the search box are two red buttons for ‘search’ and ‘save as CSV’. At the bottom of the page is a table displaying search results for contributions paid during the last 30 days. The results include the employee name, fund name, amount, date submitted, status date, status and a link to more details on each payment.

3. You’ll be able to download more information on choice payment errors and warnings

When you search for a contribution on the ‘Choice payment status’ page, you currently have the option to download a CSV file listing all contributions with a status of ‘error’ or ‘warning’.

This CSV file has been enhanced to include additional fields, such as employees’ payroll ID, failure reason, bank reference and error code. By having all the relevant details in one place, you’ll be able to format and resolve errors more easily.

4. You’ll see an alert message if you have unpaid choice contributions

In addition to receiving an email, you’ll now see an alert message on the ‘Contributions submissions’ page of Employer Online if you have unpaid choice contributions.

Contributions submissions page – unpaid contributions alert

This image shows the new alert message which will be displayed at the top of the contributions submission page. The message advises you that choice contributions you have submitted are awaiting payment and lists reasons why you may be receiving the alert.

Employer Online will be easier to use and access

We’ve also made updates to colours, images and information to help ensure Employer Online is easy to use and access for all your employees. This is part of our ongoing commitment to providing accessible and inclusive online services and information.

We’re here to help

Our Key Account Management team are here to help you manage your employees’ super. If you have questions about these changes, contact your Key Account Manager.

Page last updated 20 March 2024

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