How do I set up multi-factor authentication for my Employer Online account?

The first time you log in to Employer Online to reset your password, you will need to set up multi-factor authentication.

  1. Go to the Employer Online log in page and enter your employer number, user ID and password
  2. Open your authenticator app and choose the option that will allow you to scan a QR code – if you don’t already have one, here’s how to download an authenticator app

    Example - Microsoft Authenticator
    3. This image shows the QR code scanner in the Microsoft Authenticator app. Below the scanner is the message ‘your account provider will display a QR code’ as well as a button providing users with the option to enter the code manually.

  3. Employer Online will display the QR code. Use your device to scan this code
  4. The authenticator app will display a code, which you will need to enter into the ‘verification code’ field in Employer Online. Click ‘submit’

    Using a QR code to set up MFA in Employer Online
    5. This image shows the multi-factor authentication page that users will see when setting up MFA in Employer Online. It instructs users to scan the QR code from their authenticator app to complete the login process and verify their future logins. Below the QR code is a field for users to enter the 6-digit verification code from their authenticator app.
  5. You will be directed to a Terms and conditions of use page. If you agree with these conditions, click the ‘Accept’ button. If you click the ‘Decline’ button, you will not progress beyond this point

    Employer Online terms and conditions of use
    This image shows the Employer Online terms and conditions of use page. The page explains that users must accept the terms and conditions before using Employer Online, and if they don’t accept the conditions, they shouldn’t use the service. This is followed by a link to the terms and conditions on our GESB website. Users are advised to email payrollgeneral@gesb.com.au if they have any questions relating to Employer Online or the terms and conditions of use. At the bottom of the page is the statement ‘I have read, understand and hereby agree to the terms and conditions of use.’ There is a button for users to either accept or decline the conditions.

    Once you have set up your MFA and accepted the terms and conditions, you will be logged into Employer Online. You will see the processing pages as usual.

    Employer Online processing pages
    This image shows the first page users will see in Employer Online once they have successfully logged in. On the left-hand side of the screen is the main menu listing the pages in Employer Online, including contributions, invoices, maintenance, mailbox, contact us, and log out. In the centre of the screen is information on the super overpayment process, departmental reports for Gold State Super benefits, and a list of contributions submitted.

In future, logging in to Employer Online will be quicker:

  1. Log in with your employer number, user ID and password
  2. You will be prompted to enter a verification code. Use the authenticator app on your personal device to find this 6-digit code

    Entering a verification code to log in to Employer Online
    This image shows the multi-factor authentication page that users will see when setting up MFA in Employer Online. It instructs users to scan the QR code from their authenticator app to complete the login process and verify their future logins. Below the QR code is a field for users to enter the 6-digit verification code from their authenticator app.
  3. Enter the code and click ‘submit’

You should now be successfully logged into Employer Online.

If you are unable to log in to Employer Online, please contact our Payroll General team for help.

Page last updated 27 October 2025

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