Our employer survey results are in
15 December 2021
Every year, we enlist the help of an independent research consultant to survey employers online and by phone. Our survey gives us valuable insights into:
- How well we’re meeting the needs and expectations of WA public sector employers
- How we can help these employers more efficiently and effectively meet their super obligations
Our consultants survey employers from across the WA public sector, including the education, health, transport, justice, police and utilities areas.
We’d like to thank all employer representatives who took part in our survey again this year and share the results with you.
Overall, satisfaction with our service remains strong
Some of the key findings from our 2020/21 employer survey include:
Overall experience
95.6% of employers are satisfied with their overall experience with GESB
Working relationship
93.3% of employers are satisfied overall with our working relationship
Level of service
94.1% of employers are satisfied with their overall level of service from GESB
Of the above, 86% of those surveyed were extremely satisfied with the overall experience and working relationship, rating 8-10 out of 10. 84% rated the overall level of service as 8-10 of out of 10.
Overall, perceptions of GESB are strongly positive and improving year on year:
- 8-10 out of 10 rating for GESB’s expertise in super increased from 87.2% in 2020 to 93.6% in 2021
- 8-10 out of 10 rating for GESB achieving a sound fund performance rose from 73.6% in 2020 to 86.4% in 2021
Satisfaction remained high with employer interactions with our Payroll general, Key Account Managers and Member Services areas:
- 98.4% of employers are satisfied with Payroll general and 90% extremely satisfied
- 97% of employers are satisfied with Key Account Managers and 89% extremely satisfied
- 95.5% of employers are satisfied with Member Services Centre and 82% extremely satisfied
Here is some of the positive feedback we received from employers:
“If I need them, they are so helpful. They always have the info I need when I have queries.”
“The staff in GESB Payroll and our Key Account Manager are very helpful and knowledgeable.”
Our goals for 2022
While the overall results were positive, the survey feedback also provided areas for improvements. In 2022 and 2023, we’ll be exploring more ways to:
- Increase face-to-face engagement with employers across the WA public sector
- Provide timely updates on changes to super regulations, GESB products and performance and legislation that may impact your staff
- Review existing processes with the aim of improving visibility, access to information and enhance service
- Provide more resources and information about complex topics such as Gold State Super and how we invest our members’ funds
- Educate employers and members on how to make the most of our online tools, such as our Selecting your investment plan tool, Retirement planning calculator and Contributions calculator
We're here to help
We always welcome your feedback as an employer.
Please feel free to share your thoughts or experiences with your Key Account Manager.
Find out more
- Learn more about our customised education programs
- Contact your Key Account Manager for information and resources on super
- Read more employer news and updates
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 07 May 2024.