Here's what employers think about our service

Every year, we enlist the help of an independent research consultant to survey employers online and by phone.

The survey gives us valuable insights into:

• How well we’re meeting the needs and expectations of WA public sector employers
• How we can help these employers more efficiently and effectively meet their super obligations

Our consultants survey employers from across the WA public sector, including the Education, Health, Transport, Justice, Police and utilities areas.

We’d like to thank all employer representatives who took part in our survey again this year.

Here’s what you’re saying about our services:

Overall, satisfaction with our service remains strong

Some of the key findings from our 2021/22 employer survey include:

Of the above, 88% of those surveyed were extremely satisfied with the overall working relationship, rating 8-10 out of 10. 86% rated the overall level of service as 8-10 of out of 10.

Overall, perceptions of GESB continue to remain positive:

• 91% of employers rated GESB’s expertise in super as 8-10 out of 10
• 88% of employers rated GESB 8-10 out of 10 for demonstrating they can be trustworthy
• 86% of employers rated GESB 8-10 out of 10 for providing easy access to information or education materials

Satisfaction remained high with our Payroll General, Key Account Managers and Member Services Centre:

• 93% of employers are satisfied with Payroll General
• 96% of employers are satisfied with Key Account Managers, with 91% extremely satisfied
• 90% of employers are satisfied with Member Services Centre

Here is some of the positive feedback we received from employers