Frequently asked questions

From time to time, a super fund’s Unique Superannuation Identifier (USI) may change due to a merger or other system change.

To avoid any potential contribution issues arising from inaccurate fund information, it’s a good idea for employers to stay up to date with industry developments and be proactive in discussions...

Employer Online is our secure and convenient super contribution portal for HR and payroll administrators.

If you are processing contributions for more than one agency or organisation, you will need to log in using a different authenticator code for each employer.

This means you will need to have set up multifactor authentication separately for each employer in Employer Online.

Most authenticator apps, including Microsoft Authenticator and...

If you are a Gold State Super or West State Super member and have an eligible service period that commenced before 1 July 1983, this page is designed to provide important information about your eligible service period and how your tax components are calculated. If you would like to confirm...

It depends. Salary sacrifice rules, including contribution caps, are different depending on whether members have a taxed GESB Super account, an untaxed West State Super account, or untaxed defined benefit Gold State Super account.

Take a look at these examples to see how salary sacrifice could work with

Mobile devices are usually easily accessible when logging in to an online account from different locations.

If you are using a second device to receive verification codes - for example, logging in with a desktop computer or laptop and using a mobile phone for verification codes - this also makes it...

To be considered a WA public sector casual employee, you must meet the following conditions. You are:

• Employed by a public sector body of WA
• Paid at an hourly rate
• Not entitled to be paid annual leave or sick leave in your employment

You are also considered a casual employee if you don’t meet...

We use unit prices to value your investment in GESB Super, West State Super, RI Allocated Pension, Transition to Retirement Pension and RI Term Allocated Pension. You can search for unit prices dating back to 1 July 2001 or when your investment option was introduced.

If you’re talking to an adviser,...

As an employer, it’s worth making sure you comply with your Choice of Super obligations to avoid penalties. If you don't meet your Choice of Super obligations, you remain liable for the Superannuation Guarantee (SG) charge, together with interest and penalties. To meet your obligations, you must:

• Offer Choice of Super...

The employment details you provide help us work out insurance entitlements for our GESB Super and West State Super members, so you must comply with our reporting standards.

Here’s how you need to report the FTE value of your employees when sending your contributions file through Employer Online:

• If your employee is...

If your role in the WA public sector is made redundant, it’s important to know how this can impact your Gold State Super.

Your entitlement and benefit options will depend on whether you have turned 55 and reached the Commonwealth preservation age.

This...

If you need to make a claim, we're here to help.

There are two ways to start a claim:

Online

Log in to Member Online and go to the Insurance page. From here, you can follow the instructions in the How to make...

If you’re like most GESB Super and West State Super members, your Death cover, Total and Permanent Disablement (TPD) cover and Salary Continuance Insurance (SCI) cover will be provided as:

• Basic cover - which is the standard level of cover provided to eligible members. The amount of cover is explained below.
• Voluntary...

If you've worked for a number of different employers, you might have accounts with more than one super fund. Combining your super into your GESB Super or West State Super account and keeping all your money with one fund means:

• You can stop paying fees for all of your other accounts...

If you have retired and opened an RI Allocated Pension account, you can make lump-sum withdrawals of $1,000 or more from your account.

To make a withdrawal, you’ll need to:

1. Complete our Partial payment form

Download and print our Partial payment form so you can fill out your details, the...

The security of your data and funds is our priority. Introducing multi-factor authentication (MFA) is just one of the measures we are taking to protect our online systems, so your organisation’s information and our member’s super stays safe. MFA provides an extra layer of security by making it more...

If you’re a GESB Super or West State Super member, the cost of Death and TPD insurance cover depends on your age, if male or female rates apply, occupation category, type and amount of cover. If you need to be assessed by our Insurer, the Insurer may also consider other...

Our Retirement Income Pension can be taken as either:

• An RI Allocated Pension - a standard allocated pension product
• A Transition to Retirement Pension - a transition to retirement income stream that allows you to access your super as an income stream while you’re still working

Here’s a summary of the...

If you’ve explored your options and decided that a transition to retirement strategy is right for you, you can either:

• Log in to Member Online and go to the Pension and payments section to complete and submit your application
• Download, print and complete our ...

Once we have received your request to change your investment plan, it will generally be processed within two to three business days¹.

However, sometimes it may take up to five business days, or longer in exceptional cases, to process your switch.

Please keep in mind that your investment switch will take effect...

If you are a Gold State Super member, salary maintenance allows you to preserve the value of the benefit that you have already accrued. It could also help protect the accrual of benefits in the future.

Your Gold State Super Final Benefit is based on your Gold State Super remuneration. If...

If you work in the Australian Defence Forces, being on military leave for Reserve or Active service can have an impact on your super.

The impact can depend on a number of factors including the type of leave and the type of super account you have with us. The following conditions...

If you are a Gold State Super member, your super continues to grow while you work part-time. Here, we explain how choosing to work part-time will have an effect on your final Gold State Super benefit.

How is your benefit calculated?

To calculate your Gold State Super Final Benefit, we use...

With a transition to retirement strategy, you can access your super as regular income while you’re still working.

Once you’ve reached your Commonwealth preservation age, you can use your super to start a regular pension, such as our Transition to Retirement Pension. This type of pension is known...

With a transition to retirement strategy, you can receive a regular income from your super while you’re still working.

If you're aged 55 to 64, you can access your super to start a regular pension, such as our Transition to Retirement Pension. This type of pension is known as a ‘non-commutable...

Passkeys are locked to the specific device, so we recommend creating one on your phone - or the device you use most of the time.

If you are creating...

To remove an authenticator or passkey in Member Online, you’ll need to:

1. Log in to Member Online
2. Go to the Personal details page (select the person-shaped icon on the top right of the home screen)
3. In the Security details section (scroll down, on the left side of the page), select ‘View or update...

Yes, if you have set up a passkey on your phone, you may be able to use that passkey to log in on another device, such as a computer.

How to use your phone’s passkey to log in on a computer

Note: the process may depend on the device(s) used.

1. Log...

To reset your password, start on the Member Online login page.

1. Enter your username as if you were logging in, but then instead of entering your password, select the ‘Forgot password?’ link under the login button.
2. To make sure only you can reset your password, you'll need to verify your identity by...

It’s easy to update your contact details in Member Online. Once you’ve logged in, visit the ‘Personal details’ page.

You’ll then find the contact details we have for you – and the links to either ‘Edit email address’, ‘Edit phone number’ and ‘Edit address’ if you need to update any of...