FAQ's

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Official support for the latest...

If you are behind a firewall, your company may require a user ID and password to access the internet, or you may have to reconfigure your proxy settings. Please check with your network administrator. If you are behind a firewall and you are trying to view a webinar that is...

Make sure you have an up to date browser, that your speakers are connected, and the volume is turned on. You can check this by going to a different website, like YouTube. Make sure your speakers are plugged into the power outlet, turned...

The following terms and conditions apply when you use our Employer Online service to access functions relating to Employer Online. Your use of the service indicates your acceptance of these terms and conditions. If you do not agree to these terms and conditions, you should not use the service.

If you...

Like many other funds, we value your account using units.

When you, or your employer, make a contribution to your account, you purchase units in your investment plan. The units change in value as the value of the underlying asset classes (which make up the various investment plans) either increase or...

Your personalised Member Online dashboard shows you all your account information at a glance, once you have logged in.

The information on your dashboard is personalised based on whether you have a GESB Super, West State Super, Gold State Super or Retirement Income Pension account. You can find information about your...

Forward unit pricing means that the unit price we declare for any given day is based on the value of our assets at the close of business that day.

We work out the unit price for Monday, for example, based on the value of our assets at the close of business...

First, log in to Member Online and find your current account balance on your Member Online dashboard. If you have more than one account, click the link to ‘show details’ for that account and you can also see:

• The opening balance of your account for this financial year
• How much money has...

For us, and other funds that unitise their investments, the risk of unit pricing errors is one of our most significant operational risks. We have robust processes in place to keep any risk of pricing errors to a minimum.

On your Member Online dashboard, you can see:

• Your current investment plan
• The investment return that plan has delivered over the current financial year to date as a percentage
• The mix of Growth assets and Defensive assets for your plan

You can also see the returns for your plan in more detail from the...

Yes. As unit prices change daily, you can see the unit price history of your investment plan, or any of our other plans, on our unit price page. You can also call us on 13 43 72 for unit pricing information or find step-by-step instructions on

The information you can see depends on the type of account you have. For GESB Super and West State Super, your dashboard will show:

• How much insurance cover you have for Death, Total and Permanent Disablement (TPD) and Salary Continuance Insurance (SCI)
• The amount of the insurance premium you pay monthly for...

Your personalised Member Online dashboard will show you the dates you will reach:

• Your Commonwealth preservation age
• The age at which you may be eligible to access the Age Pension
• Gold State Super preservation age (if you have this type of account)

These dates may be not all be the same, depending on your...

We use unit prices to value your investment in GESB Super, West State Super, RI Allocated Pension, Transition to Retirement Pension and RI Term Allocated Pension. You can search for unit prices dating back to 1 July 2001 or when your investment plan was introduced.

If you’re talking to an adviser,...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

Your Gold State Super Final Benefit is based on a formula which uses your Service Multiple, and your Final Remuneration. On your Member Online dashboard, we show how your Final Benefit is calculated, using the information available as at your last pay date.

This calculation does not consider transferred service from...

You can choose to change or ‘switch’ the investment plan for your GESB Super, West State Super or Retirement Income account at any time. To do this, you can either:

• Submit an investment plan change through Member Online
• Complete and send...

Yes - you can view or download our full stock holdings for each asset class in our investment plans. This information is updated every six months.

Investing in equities provides investors with ownership and, in most cases, voting rights. We request our external investment managers to vote on resolutions applicable to the securities they manage on our behalf, in line with our goals and responsibilities. Our investment managers engage with company management on a range...

We report on plan performance for the past month, one year, three years, five years and 10 years.

As the Sustainable Balanced plan was launched on 27 September 2023, there is not enough data available to provide historical performance for the required reporting periods.

Once we have received the data for the...

Within the Alternatives asset class, the Sustainable Balanced plan invests in listed infrastructure securities with an emphasis on operating infrastructure assets in wind and solar alongside exposure to other diversifying sectors.

For details about the Sustainable Balanced plan criteria, read the Investment choice brochure (for GESB Super or West State...

The investments within each asset class are assessed or selected based on different criteria. In general, the ESG criteria set by Pendal covers issues such as environmental management, social practices, corporate governance and ethical practices.

You can find some examples in our Sustainable Balanced plan article.

Details can be found in...

We consider climate-related risk as part of the environment component of ESG, so it’s integrated into our overall ESG and responsible investment policy.

We are committed to transitioning the portfolio towards net zero carbon emissions by 2050, which is consistent with the goals of the Paris Agreement and in line...

This depends on a range of factors. Download the Department of Treasury's How to calculate superannuation contributions for public sector employees fact sheet or contact your Key Account Manager for more information on

Yes, our Sustainable Balanced investment plan has been available for GESB Super, West State Super and Retirement Income Allocated Pension members since 27 September 2023.

At GESB, we believe it’s important to consider and manage environmental, social and governance (ESG) risk across all investments. For this reason, we integrate ESG into...

We believe effective stewardship can play a role in improving investee companies’ ESG practices as well as enhancing the long-term risk-adjusted returns of investments. Voting and engagement are important avenues to influence companies in which we invest.

Engagement seeks to have a positive influence on outcomes, rather than merely avoiding investments...

A fossil fuel exclusion is applied to the Sustainable Balanced plan, with varying definitions and revenue thresholds adopted across asset classes.

For example, within the Australian Shares asset class for the Sustainable Balanced plan, the portfolio does not invest in companies which directly extract or explore fossil fuels (i.e, coal, oil...

GESB incorporates ESG considerations throughout the investment process, starting with setting the investment strategy through to engaging with investee companies and proxy voting.

For the Sustainable Balanced plan, Pendal is the investment manager. Pendal’s integration of ESG considerations is an extension of our approach to responsible investing. When determining the...

Yes – we exclude direct investments in tobacco companies, controversial weapons and nuclear weapons (including shares and bonds). For further details, see our ESG and Responsible Investment Policy.

GESB will generally only consider excluding a particular company or industry where it is unlikely to impede the long-term risk and return...