ON24 system requirements

If you are having problems viewing or listening to a webinar, please read the following system requirements and FAQs.

Supported system configurations

Webcasts

• Windows 10+  (Latest Microsoft Edge, Firefox, or Chrome)
• Apple Mac OS 10.10+  (Latest Firefox, Safari, or Chrome)
• Android 9+  (Latest Chrome Browser)
• Apple iOS 15+ (Latest Safari Browser)

Official support for the latest version of a newly released browser will be added within 8 weeks of public release. Until then, the previous version will be supported.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may have trouble viewing or listening to the webinar.

Media player test

The ON24 Platform supports Microsoft Edge, Chrome, FireFox and Safari. The webinar will be delivered using HTML5.

Test your system using the ON24 Event Help Guide 'Media Player Test'.

Internet browsers

• Microsoft Edge (Latest)
• Mozilla Firefox (Latest)
• Safari (Latest, Mac only)
• Google Chrome (Latest)

Official support for the latest version of a newly released browser will be added within 8 weeks of public release. Until then, the previous version will be supported.

Internet connection

Before you access a webinar, make sure your browser is configured to stream media. For audio events, we recommend a minimum internet speed of 128 Kbps. For video events, you will need a minimum internet connection of 800 Kbps for the best experience.