How to make a payment variation

It’s easy to manage and make changes to your pension payments using Member Online.
You simply need to:

1. Log in to Member Online and find the ‘Pension and payments’ section
2. Complete the ‘Change pension payments’ form online to request and submit the changes you’d like

You can request changes to your payment frequency and amount, the investment plan your payments come from and the bank account your payments are made to. Once you have submitted the form online, we’ll send you a confirmation email to let you know we have received your request.

Another way to request changes to your payments

Using Member Online is generally the fastest way to request changes. If you would prefer to request these changes another way, you’ll need to:

1. Download and print our Change of details and pension payment variation form (If you have an RI Term Allocated Pension account, please contact your Member Services Centre on 13 43 72 for a copy of the form)
2. Follow the instructions on the form to complete your request
3. Send the completed form, along with any supporting documents required, to us as instructed in the form

Australia Post can take up to six business days to deliver regular mail. Please take this into account when submitting your form to us, especially when you need to meet a processing deadline.

We’re here to help

If you have questions about changing your payments or need help using Member Online or the Change of details and pension payment variation form, please call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday.