Our GESB member charter
GESB is a WA Government statutory authority.
- Under the State Superannuation Act 2000, our Board oversees the strategic direction and management of a global investment portfolio of over $46 billion as at 31 December 2025 on behalf of current and former WA public sector workers
We put members first
The services we provide and the way we provide them is designed to help you improve your financial future. We offer:
- A range of super, insurance and retirement products
- Seminars and webinars on a number of topics at no extra cost to you
- Access to our products and services online or over the phone
- A Member Online portal to help you manage your super easily and securely
- A variety of ways for members with special needs to access information about their super
- A Retirement Options Service
We also have super news, which has a wealth of information about super, insurance, retirement and more.
We make it easy for you to track and manage your super
You can find electronic member statements in Member Online - your secure, personal online super account. eStatements have the same information as a mailed statement and:
- Help keep your fees low
- Give you easy access to all your member statements
- Are kinder on the environment
- Are available earlier than a paper statement
If we have your email address, you’ll receive important information about your account electronically, unless you have opted out. This includes your member statement, Annual Fund Update, and notification of any material changes or events that may affect your account.
You can choose to receive a paper statement in the mail by updating your communication preferences in the personal details page of Member Online.
Communication is important to us
A range of information is available on this website, including calculators, videos and fact sheets. You’ll find most of our brochures and forms online too.
We manage the super of more than 250,000 current and former WA public sector employees. This keeps us busy. If you get in touch with us:
- By phone - we aim to answer phone calls (during our Member Service Centre hours) within 30 seconds and to return calls within two business days
- In writing - we aim to respond to written enquiries within five business days
- Via email - we aim to respond to emails within five business days
Find out how to contact us.
If you let us know about your needs, we can provide super information in languages other than English. We can also provide Braille or audio for vision impaired members.
How we help members experiencing vulnerability
We recognise that members may become vulnerable during their lives. This may be a result of factors including age, disability, family violence, financial distress, health issues or a natural disaster.
Learn more about the steps we’re taking to support the unique needs of members and beneficiaries who are experiencing vulnerability.
Benefit payments - GESB Super, West State Super, Retirement Income Pension and Gold State Super
We aim to process your request within 10 working days of receiving your form and all necessary information for GESB Super, West State Super and Retirement Income Pension payments, and within 20 working days for Gold State Super payments. However, there may be circumstances when it takes us longer to process your request.
We support WA public sector employers
Our key account managers arrange regular visits with employers. They provide support, easy-to-understand information, and can train staff in super administration. We also send employers regular email updates with the latest super information.
We take your privacy seriously
We respect your privacy when handling your personal information. Read our Privacy Statement.
Complaints
We'd like to know if our service hasn't met your expectations. Find out more about our complaints process.
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 16 June 2026.