Our GESB member charter

GESB is a WA Government statutory authority.

• Under the State Superannuation Act 2000, our Board oversees the strategic direction and management of a global investment portfolio of over $39 billion as at 31 March 2024 on behalf of current and former WA public sector workers

We put members first

The services we provide and the way in which we provide them are designed to help you improve your financial future. We offer:

• A range of super, insurance and retirement products
• Seminars and webinars on a number of topics at no extra cost to you
• Access to our products and services online or over the phone
• Member Online - an online portal to help you manage your super easily and securely
• A variety of ways for members with special needs to access information about their super
• And, for those members who have more specific needs, we offer our Retirement Options Service at a cost to you

We also have our own online publication, super news, with a wealth of information in our articles on super, insurance, retirement and more.

We make it easy for you to track and manage your super

You can find electronic member statements in Member Online - your secure, personal online super account. eStatements have the same information as a mailed statement and:

• Help keep your fees low
• Give you easy access to all of your member statements in one place
• Are kinder on the environment
• Are available earlier than a paper statement

From 1 January 2018, if we have your email address, you’ll receive important information about your account electronically, unless you have opted out. This includes your member statement, Annual Fund Update, and notification of any material changes or events which may affect your account.

With paperless first you’ll receive an email when important information is available on our website or through Member Online, with details on how to access it.

You will still be able to choose to receive a paper statement in the mail, by updating your communication preferences in the ‘personal details page’ of Member Online.

Communication is very important to us

A range of information is available on this website, including calculators, videos and fact sheets. You’ll find most of our brochures and forms online too.

We manage the super of over 247,000 current and former WA public sector employees. This keeps us busy. If you get in touch with us:

• By phone - we aim to answer phone calls (during our Member Service Centre hours) within 30 seconds and to return calls within two business days
• In writing - we aim to respond to written enquiries within five business days
• By email - we aim to respond to emails within five business days

Find out how to contact us.

If you let us know about your needs, we can provide super information in languages other than English. We can also provide Braille or audio for vision impaired members.

Benefit payments - GESB Super, West State Super, Retirement Income Pension and Gold State Super

We aim to process your request within 10 working days of receiving your form and all necessary information for GESB Super, West State Super and Retirement Income Pension payments, and within 20 working days for Gold State Super payments. However, there are circumstances where it may take us longer to process your request.

We support WA public sector employers

Our key account managers arrange regular visits with employers. They provide support, easy-to-understand information and to train staff in super administration. We also send employers regular email updates with the latest information on super.

We take your privacy very seriously

We respect your privacy when handling your personal information. Read our Privacy Statement.

Complaints

We'd like to know if our service hasn't met your expectations. Find out more about our complaints process.