How do I install the Member Online app on my phone, tablet or computer?

You can install the Member Online app to your phone, tablet or computer via the GESB website. The app icon will appear on your home screen or desktop, giving you quicker access whenever you need it. You don’t need to download it from the Apple App Store or Google Play Store.

This is known as a progressive web app. You’ll still access the same Member Online service, with the same features and functionality, and log in as usual.

To add the app to your Apple or Android device, follow the steps below.

Note: you can add the app to iPhones and iPads with an operating system of iOS 11.3 or later and Android devices with 6.0+. If using a desktop computer, you can use Google Chrome, Microsoft Edge, Safari, Samsung internet or Brave browsers.

Apple iPhone and iPad (iOS)

Step 1
Open Safari and go to gesb.wa.gov.au.

Step 2
Open Safari’s Share menu (the option used to share or save webpages).

Depending on your Safari display settings:

  • If you’re using a compact address bar, tap the browser menu (three dots or lines) in the address bar, then tap the Share button (the square with upward arrow)
  • If you’re using the full address bar (at the top or bottom of your screen), tap the Share button in the Safari toolbar

Step 3
In the Share menu, select Add to Home Screen. If you can’t see it, tap View More or scroll down the list of available actions.

Step 4
Review the app name. If Open as Web App is displayed on your device, ensure its enabled, then tap Add.

Step 5
The Member Online icon will be added to your home screen. Tap the icon any time to open Member Online. You will need to log in as usual.

For additional guidance, refer to the official Apple support page.

Android phones and tablets

Step 1
Open Google Chrome and go to gesb.wa.gov.au.

Step 2
Tap the browser menu (three dots) in the address bar and select Install App or Add to Home Screen.

Step 3
Review the app name and select Install.

Alternatively: if a prompt appears on your device, select Install App.

Step 4
The Member Online icon will be added to your home screen and app list. Tap the icon any time to open Member Online. You will need to log in as usual.

Windows and Mac computers

Google Chrome and Microsoft Edge browsers

Step 1
Open Microsoft Edge or Google Chrome and go to gesb.wa.gov.au.

Step 2
In the address bar, select the Install Member Online icon. In Chrome, this looks like a computer screen with download arrow. In Edge, it’s an L shape with a plus sign.

Step 3
Select Install.

Alternatively: open the browser menu and select Install Member Online or Install App. In Edge, this may display as App Available.

Step 4
A Member Online icon will be added to your desktop. You can open Member Online from your desktop, Start menu (Windows) or Applications folder (Mac). You will need to log in as usual.

Safari browser

Step 1
Open Safari and go to gesb.wa.gov.au.

Step 2
Select File from the menu and select Add to Dock.

Having trouble installing the Member Online app on your device?

First, check you are using a supported browser for your device.

If you still can’t add the Member Online app, please call us on 13 42 72 or contact us through Live Chat.

Page last updated 02 October 2026

Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 15 October 2026.