Member research
We conduct regular research to help ensure we are providing our members with the best service possible. As a current or former member, you may be contacted to participate in this research.
We work with Research Solutions, one of the leading market research companies in Perth, who conduct research on our behalf.
Participation is optional and the information you provide remains anonymous.
GESB retirement research
We are currently undertaking research around retirement to help inform our Retirement Income Strategy, which aims to support members nearing, and in, retirement.
This study will ask members about their retirement needs.
Research Solutions has engaged Thinkfield to help recruit candidates for the study.
How will you be contacted to participate?
If you’re a GESB member, you may be contacted by Thinkfield on behalf of Research Solutions.
- Thinkfield's contact number is +61 (8) 9316 3366
- Participation is optional.
Member Services Satisfaction Survey
Our quarterly Member Services Satisfaction Survey asks members about their experience with GESB.
How will you be contacted to participate?
You will be contacted directly by Research Solutions via email, inviting you to participate. The email will include a link to the survey.
- Participation is optional
Retirement Options Service (ROS) appointment survey
Our monthly ROS appointment survey asks members who have used this service about their experience.
How will you be contacted to participate?
If you have attended a ROS appointment, you may be contacted directly by Research Solutions via email, inviting you to participate. The email will include a link to the survey.
- Participation is optional
Your privacy is protected
The information you provide will be anonymous unless you choose to share your contact details as part of your feedback. Once a survey has finished, Research Solutions will delete your contact details.
- Please view Research Solutions privacy policy for more information
If you have any questions
If you have any questions about participating in a survey, please contact your Member Services Centre on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday, or via Live chat until 5.15pm.
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 23 June 2026.