How to change your details

If you would prefer to complete a form, on this page you’ll find instructions on how to complete the change of details form to update:

  • your name
  • your address
  • other contact details including your phone number and email address

To change any other information, please contact our Member Services Centre on 13 43 72.

1. Download the form

First, click this link to download a change of details form. You will need to print out the form as you cannot type directly into the form.

The form has five sections.

2. Provide your personal details

These details include your member number, name, date of birth, and your employer if applicable.

Change details form -personal details including member number, name and contact details

3. Provide your new name

Change of details form - change of name section

You’ll only need to complete this section if you’ve changed your name. You will need to provide a certified copy of the relevant document. Instructions are included on the form or you can learn how to get copies of your ID certified.

4. Provide your address details

Change of details form - change address section

You’ll be asked to first list the residential address we’ve got for you now. Next you’ll complete your new residential address, and if your new postal address is different, you can provide that here too.

5. Provide your contact details

Change of details form - change contact details

In this section, you’ll be able to provide your home, work and mobile number as well as your email address.

6. Check your details

Change of details form - declaration

You’ll need to sign and date the form to confirm the details you’ve provided are true and correct.

7. Send the form in

Now that you’ve completed and signed the form, you need to send your completed form, and certified copies if you’re changing your name, to:

PO Box J 755
Perth WA 6842

If you don’t have to supply proof of identity, you can also fax the form to 1800 300 067.

Note: Australia Post can take up to six business days to deliver regular mail. Please take this into account when submitting forms to us.

Page last updated 26 April 2017