How do I apply for insurance?

Once you’ve logged in to Member Online, visit the ‘Insurance’ page.

This screenshot highlights the ‘Insurance’ icon.

Select the ‘Apply for insurance’ button.

This image shows the Insurance section of Member Online, with the ‘Apply for insurance’ option highlighted. When you select this option, you will be redirected to the AIA website where you can complete the insurance application.

To make sure only you can apply for insurance within your account, we’ll send a code to your mobile or email for you to complete our two-part identity check known as multi-factor authentication (MFA).

This screenshot shows part of the two-part identity check for insurance.

As our insurance applications are handled by our Insurer, AIA Australia – once you’ve completed this identity check, we’ll direct you to their website. They will guide you through their online application process.

Page last updated 24 September 2025

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