To allow us to complete our usual end of financial year processing, some of our services will be temporarily unavailable from Friday 23 June to Wednesday 5 July 2017.
We’ll aim to have our systems back up and running as soon as possible.
If you wish to change your investment plan, make personal contributions or view your account balance in Member Online, please note the cut-off dates below.
Please note: some of these changes or requests may affect your super or have tax implications for you, if they are not completed by the deadline.
Australia Post can take up to six business days to deliver regular mail. You’ll need to take this into account when submitting forms or contributions to us, especially when you need to meet a processing deadline.
Our Member Services Centre moved on 22 April 2017. Please see our contact us page for location details.
Here’s a summary of our end of financial year processing cut-off dates and times, and how they may affect you. Please be aware that if you miss a deadline, we are unable to provide an extension.
End of financial year processing deadlinesDate & time | Services affected |
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5pm Friday 23 June | Contribution splitsNotice of intent to claim or vary a tax deduction 2015/16- Completed forms for claiming a tax deduction for the 2015/16 financial year must be received by us before 5pm on Friday 23 June 2017 to be processed before the expiry date of Friday 30 June 2017. Please note: the date of processing the notice may impact your eligibility to claim a tax deduction.
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11.59pm Tuesday 27 June | BPAY® contributions- BPAY® contributions must be completed by 11.59pm on Tuesday 27 June 2017. After this date, you can still pay by cheque or money order but your payment must be received by us by 5pm on Friday 30 June 2017.
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11.59pm Wednesday 28 June | Roll in super from other funds online- If you request to roll in super from other funds in Member Online after 11.59pm on Wednesday 28 June 2017, this may not be processed until end of financial year processing is complete.
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5pm Wednesday 28 June | Update your investment plan for 2016/17 by form- You need to complete an investment choice form and ensure we receive it by 5pm on Wednesday 28 June 2017 to be effective in the 2016/17 financial year. If your form is received after this date, it will be processed in the 2017/18 financial year, after end of financial year processing is complete.
- If you already have an investment plan switch waiting to be processed, any further switches will be delayed until the previous switch has been processed. This is likely to mean that any additional investment plan changes you request won’t be actioned until after 30 June 2017.
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11.59pm Thursday 29 June | Update your investment plan for 2016/17 online- If you make a change to your investment plan in Member Online after 11.59pm on Thursday 29 June 2017, this will not be processed until end of financial year processing is complete.
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5pm Friday 30 June | Cheques and money orders- All cheques and money orders to be processed this financial year must be received by us by 5pm on Friday 30 June 2017.
- All payments must be made out to ‘GESB’ and be sent with a super contributions form completed and signed by the account holder.
Refund of additional ‘no TFN tax’ deducted from the 2013/14 financial year- If you haven’t provided us with your tax file number (TFN), additional tax of 32% may apply to your concessional (before-tax) contributions and some rollovers from untaxed funds (if applicable). This additional tax can be refunded in the financial year that you provide us with your TFN. However, there’s a time restriction for the refund. Any additional tax you paid in a financial year can only be refunded for the three financial years that immediately precede the year in which you provide your TFN to us. For example, in order to receive a refund of additional ‘no TFN tax’ deducted in the 2013/14 financial year, we must receive your TFN by 5pm on Friday 30 June 2017.
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8.05am Saturday 1 July | Your account details in Member Online- Your account details, including your balance, will show as at close of business Friday on 30 June 2017, until after end of financial year processing is complete.
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9am Wednesday 5 July | Expected completion of end of financial year processing- We expect to complete all processing and your account to reflect its current status by 9am on Wednesday 5 July 2017.
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For more information, please contact your Member Services Centre on 13 43 72.
®Registered to BPAY Pty Ltd ABN 69 079 137 518
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This information is correct as at 23 June 2026.