We’ll be sending out annual member statements, along with our Annual Fund Update, from the end of September.

The date you receive your statement – and whether you receive an online statement summary – will depend on whether you were registered to receive electronic communications from us by 30 June.

When you can expect to receive your statement

We’ll begin sending out electronic statements from the end of September, with paper statements to follow in early October.

If you register for electronic communications before 30 June, we’ll email you when you can view your statement in Member Online.

Your statement email will also include a personalised link to your online member statement summary, which is designed to help you see your account details at a glance.

If you opted out of receiving your account information electronically, or we don’t have your email address by 30 June, we’ll send you a paper pack in the mail.

If you’re registered to receive paper communications, you won’t receive a statement summary.

Make sure your contact details are correct

It’s important that your contact details are up to date so that your annual member pack reaches you.

You can check and change your contact details in Member Online at any time.

If you’ve opted for electronic communications, there are some things you can do to make sure the email doesn’t return to us as undeliverable (also known as an email ‘bounce’). Learn more about bounced emails and how to prevent them.