Make an insurance claim

To make a claim, please call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday. Our insurance claims consultants will help you with lodging your claim, and provide you with updates until an outcome is reached. You may also like to read our Understanding the insurance claims process fact sheet for details on the steps to follow, insurance definitions and other requirements.

You may have the following types of insurance:

  • Death (including terminal illness) cover - a lump-sum payment into your super account in the event of your death, and includes a terminal illness benefit
  • Total and Permanent Disablement (TPD) cover - a one-off lump-sum payment if you are totally and permanently disabled and can’t work because of that condition
  • Salary Continuance Insurance (SCI) cover - a monthly income of up to 75% of your pre-disability annual income for up to two years if you become disabled due to sickness or injury. You may also be entitled to a Superannuation Top-Up Benefit
Page last updated 30 April 2020