Important message: your Member Services Centre

Like many other super funds, we’re currently receiving a high volume of enquiries to our call centre and through our Live chat service. This means you might experience longer wait times before we can respond to you.

Thank you for your patience and understanding while we work to help all of our members as quickly as possible.

Access our online services now

We encourage you to take advantage of our range of online services and tools available to help you. This includes:

• Member Online: login or register for Member Online to access your account online at any time. You’ll need your member number to log in, which you’ll find on your member statement or on any correspondence from us
• Member Online help guide: learn more about what you can do in Member Online and access step-by-step guides to help you in our Member Online help guide
• Frequently asked questions (FAQs): find answers to common questions you might have about your super or retirement account on our FAQs page

We’re here to look after your super

Your Member Services Centre remains open and our usual services continue to be available.

This includes the processing of:

• Retirement Income and WA Public Sector Pension payments
• Benefit payments
• Insurance claims
• Investment plan changes

As the COVID-19 coronavirus situation evolves, we encourage you to check our homepage and Coronavirus: your questions answered page regularly to stay informed of any important updates or announcements.

In the event of an office closure, we have plans in place to keep critical services running. If this happens, we’ll let you know through this website and provide details on how you can contact us.