Look out for some new features in your statement summary

Last year, we introduced online statement summaries to give you a quick and easy way to keep track of your account. We’re happy to report that statement summaries have been well-received. In fact, 73% of members we surveyed last year rated their statement summary between 8 and 10 out of 10! Some of the comments we received included:

• ‘Easy to view and read’
• ‘Clear, concise and easy to understand’
• ‘Really helpful to compare fees, costs and investment returns’

Thank you to all of our members who took part in our statement summary poll and surveys.

Your feedback has helped us to find opportunities for improvement. This year, we’re excited to introduce some new features to make it even easier for you to use and see your account details at a glance.

Changes you’ll see with your next statement summary

If you receive your statements electronically, from the end of September you’ll receive your online statement summary too. This time, it will be easier to:

• Print your statement summary
  We’ve discovered that many of our members like to print a copy of their summary to keep for their records, so we’ve made the process simpler.

• Download your full statement
  Your summary gives your account information at a glance – and we’re helping you find your full statement faster.

• Find more details about your account
  New action buttons on your statement summary homepage will help you to find more detailed information about your account.

• See a snapshot of your account
  When you view your GESB Super, West State Super or Retirement Income statement summary from a desktop computer, you can see your ‘money in’, ‘money out’ and ‘investment returns’ side-by-side on the account details page. You’ll also be able to click on each fee type to see a full explanation of the fees you paid.

• Learn more about your investment plan
  You’ll now see more details of your GESB Super, West State Super or Retirement Income investment plan in your statement summary. You’ll be able to see an overview of your investment plan profile and returns for different time periods,  and a graph to help you compare the performance of your plan with our other investment options.

• Get an estimate of your retirement income
  If your statement summary includes a retirement income estimate, we’ve simplified your estimate so it’s easier to see your annual income amount. You can also tailor your estimate, see the difference the Age Pension can make to your retirement  income and explore your retirement options with just a few clicks.

We’re working to make sure our online information and services are accessible to all our members, so our statement summaries – and these enhancements – have been designed to meet Web Content Accessibility Guidelines (WCAG) 2.0 level AA criteria.

How to receive an online statement summary

If you weren’t registered for electronic statements before 30 June 2020, you’ll receive a printed statement in the mail as usual – but you won’t receive an online statement summary.

To register for an eStatement and online statement summary for next year, you can either:

• Login to Member Online and go to the ‘Personal details’ page
• Call us on 13 43 72 between 7.30am - 5.30pm (AWST), Monday to Friday

Login to Member Online