Information Statement

The Freedom of Information Act 1992 (WA) (FOI Act) was designed to make state and local government agencies more open and accountable to the public by creating a general right of access to the documents held by those agencies.

The Act also gives members of the public the right to apply to see and amend their own records if they believe the information is inaccurate, incomplete, out of date or misleading.

This Information Statement is published in accordance with section 94 of the FOI Act. It outlines our operations, the types of documents we hold, and how members of the public may access these documents.

Our purpose and values

Our purpose is to help members achieve a quality retirement. We do this by responsibly managing their retirement savings, delivering competitive long-term investment returns and offering relevant support so they can make informed decisions.

We achieve our purpose by adhering to these core values in everything we do:

  • Members first: we are committed to providing excellent superannuation and retirement products and related services that meet members’ needs.
  • Achieve together: we partner with our members, the state, employers and other stakeholders to successfully deliver on our purpose.
  • Sustainable performance: we are committed to continually delivering cost effective, risk controlled products and services with well-regarded performance.
  • Act with integrity: we approach every aspect of our work ethically, and operate transparently and with full accountability. We demonstrate our sense of responsibility by ‘taking ownership’ of issues ensure a satisfactory outcome.

Our structure and functions

GESB is a statutory authority with powers and functions conferred on us by the State Superannuation Act 2000 (WA) (SSA). The State Superannuation Regulations 2001 (WA) contain the rules of each superannuation scheme.

Structure

Our Board is responsible for our overall governance and performance in accordance with the SSA and is ultimately accountable to the State Treasurer.

Our Board is assisted by a number of committees to help carry out our functions. Our CEO reports directly to the Board on our operations.

GESB has four operational divisions each with distinct roles and responsibilities:

  • Corporate Services - business-related services, including legal, secretariat and governance, information security, records and data, risk and compliance, IT, and people and culture
  • Investments - investment governance, investment strategy, asset allocation, portfolio construction and investment monitoring
  • Finance - investment operations, management accounting, budgeting and forecasting, procurement, financial reporting and tax
  • Member Experience - brand, communications and digital, insurance, product, employer relationship management, member education, and fund administration

Our organisational chart is shown below.

GESB's organisational structure shows that we are governed by the GESB Board. The GESB CEO reports to the Board, and we have four General Managers who report to the Board and the CEO. The four areas overseen by the General Managers are Corporate Services, Investments, Finance and Member Experience.

Functions

As the default super provider for most of the WA public sector, our functions affect current and former WA public sector workers who are also our members.

Our members’ best interests are at the centre of our Board’s decision-making. Our Board decides how best to manage the Government Employees Superannuation Fund (GES Fund) and administer our schemes to maximise returns for members.

In administering our schemes and managing the GES Fund, the Board acts in accordance with our stated objectives and ensures that we comply with super related legislation and policies. The Board sets high standards of governance, with a focus on risk, return, diversification, liquidity and sustainability to meet the needs of members.

The SSA provides the Board with some discretionary powers in relation to the products and services it offers members (for example, providing insurance within super) and how certain benefits are paid to members.

Members have the right to an internal review and an independent review through the Australian Financial Complaints Authority (AFCA) if they are dissatisfied by a decision of the Board.

Public participation

There are no specific arrangements where members of the public can directly affect our policy or performance.

Superannuation policy is not set by us. It is primarily set by the Australian Government and applies to regulated super funds. We are not a regulated super fund, but as a signatory to the Heads of Government Agreement, WA (including GESB) has undertaken to comply, as far as practicable, with the retirement income policy set by the Commonwealth. Our schemes’ rules are in line with most regulated super funds.

The WA State Government (through the Treasurer) may have a policy position about aspects of the defined benefit scheme as there is a financial impact to the State in operating these schemes. The Government may also make policy decisions on super that differ to Commonwealth policy if it is unable to comply or wishes to offer its employees greater benefits than those required by the Commonwealth retirement income policy.

Our members may indirectly participate in the creation of super policy related to our schemes through:

  • Member Directors on our Board
  • Their employers
  • Public sector unions

Members of the public may participate in super policy through submissions to the State or Commonwealth Minister responsible for super.

Types of documents held and public access

In line with the WA State Government’s Open by Design principles, we aim to make information available to the public promptly and at the lowest possible cost.

The documents we hold and how to access them, both within and outside of the FOI process, are set out below. This list is not exhaustive, and we encourage members of the public to discuss their request with us before making an FOI application.

Documents and public access
Types of documents held Accessible outside of FOI FOI application requiredCost
Publications

Actuarial report (GSS)

Actuarial report for Gold State Super

No

Free of charge

Agenda

Summary/extract of certain matters on request (if appropriate)

No

Charged in accordance with Charge Schedule

Annual Fund Update

Annual reports and member meetings - GESB

No

 

Annual reports

Annual reports and member meetings - GESB

No

 

Annual statements

Only GESB members can access their account information

No

Free of charge

Brochures and fact sheets

Brochures and fact sheets - GESB

No

Free of charge

Conflicts Management Policy

Conflicts management policy - GESB

No

Free of charge

Correspondence with other agencies/organisations e.g. AFCA

Only where relevant to the GESB member requesting the information

Yes, with exceptions

Charged in accordance with Charge Schedule

Disability Access and Inclusion Plan

Disability Access and Inclusion Plan (DAIP) 2023 -2028 - GESB

No

Free of charge

Forms

Forms - GESB

No

Free of charge

Investment governance statement

Our investment governance statement - GESB

No

Free of charge

Member charter

Our GESB member charter - GESB

No

Free of charge

Member documents including application forms, calculations, case notes, correspondence, Live Chat transcripts, medical information and personal information

Only GESB members can access their account and personal information

Yes, with exceptions

Personal information can be obtained free of charge
Non-personal information may be charged in accordance with the Charge Schedule

Members experiencing Vulnerability policy

Members Experiencing Vulnerability Policy - GESB

No

Free of charge

Minutes of Board meetings

Summary/extract of certain matters on request (if appropriate)

No

Charged in accordance with Charge Schedule

Minutes of committee meetings

Summary/extract of certain matters on request (if appropriate)

No

Charged in accordance with Charge Schedule

Modern slavery statement

Modern slavery statement - GESB

No

Free of charge

Multicultural Access Plan

Multicultural Access Plan - GESB

No

Free of charge

Privacy Statement

Privacy - GESB

No

Free of charge

Procedures (administrative)

No

Yes, with exceptions

Charged in accordance with Charge Schedule

Proxy Voting Policy

Proxy Voting Policy - GESB

No

Free of charge

Reconciliation Action Plan

Reconciliation Action Plan - GESB

No

Free of charge

Responsible Investment Policy

Responsible Investment Policy - GESB

No

Free of charge

Retirement income strategy

Retirement Income Strategy summary - GESB

No

Free of charge

Significant event notices

Governance and disclosure - GESB

No

Free of charge

Statement of Corporate Intent

Statement of Corporate Intent - GESB

No

Free of charge

Telephone calls recorded between a member/their representative and representatives of GESB

To GESB members only (transcript format only)

Yes, with exceptions

Charged in accordance with Charge Schedule

Tenders closed/awarded

https://www.tenders.wa.gov.au/

No

Free of charge

Workforce Diversity and Inclusion Plan

Workforce Diversity and Inclusion Plan - GESB

No

Free of charge

Legislation

State Superannuation Act 2000 (WA)

WALW - State Superannuation Act 2000 - Home Page

No

Free of charge

State Superannuation Regulations 2001 (WA)

WALW - State Superannuation Regulations 2001 - Home Page

No

Free of charge

To obtain documents outside of the FOI process, or to make an appointment to view documents at our offices, contact our Member Services Centre on 13 43 72, Monday to Friday, 7.30am to 5.30pm (AWST), or via Live Chat until 5.15pm.

Making an FOI application

The public has a right to access certain documents that are not available outside of the FOI process, in accordance with the FOI Act.

To learn more about accessing documents through our FOI process, download our Freedom of information fact sheet and form.

Download form

You can contact the FOI Coordinator in person, by post or by email:

  • In person:
    FOI Coordinator
    QV1 building, Level 12/250 St Georges Terrace
    Perth WA 6000
  • By post to:
    FOI Coordinator
    GESB PO Box J 755
    Perth WA 6842
  • By email to:
    FOI Coordinator
    memberservices@gesb.com.au

Amending personal information

We only hold personal information about our members. A member may request the amendment of any incorrect personal information. This request must be in writing and clearly demonstrate how or why the personal information is inaccurate, incomplete, out of date or misleading.

Requests should be sent to:

Manager
Member Services
PO Box J 755
Perth WA 6842

If, for any reason, we decline the member’s request to amend personal information, the member has the right to both an internal review and external review under the provisions of the FOI Act.

Right of review

Applicants who are dissatisfied with a decision we have made about access to information are entitled to an internal review. Applications must be made in writing within 30 days of receiving notice of the decision.

If the application is valid, we will notify the applicant of the outcome of the review within 15 days (subject to any extension). If the applicant disagrees with the result, they can then apply to the Information Commissioner for an external review within 60 days of receiving written notice of the internal review decision.

No fees or charges apply for internal or external reviews.

Need help

  • Call us on 13 43 72
Page last updated 15 April 2026