When will GESB call me or send an SMS?

We may call you about your super, if:

• We’re getting back to you about a query you’ve made, such as an email or Member Online enquiry
• You’ve submitted an insurance claim or complaint
• You’ve made a request to discuss and book a Retirement Options Service appointment

We may send you an SMS for specific purposes. These are:

• To verify account access or login
• To confirm or notify you about an action taken, for example that we’ve received a form you submitted or are processing a payment
• If we need to get in touch urgently about your account

We will never ask you for your password and generally do not send direct links in emails or SMS, unless you have requested a change.

Be wary of unsolicited calls, SMS and emails, and report any suspected scams to the Australian Government’s Scamwatch. If you receive a communication or phone call from GESB that seems suspicious, do not click any links or provide any personal information. Call us on 13 43 72 or use Live chat to confirm details with us directly.