Help and support

Super is designed to help you save for your retirement, but that doesn't mean it's always simple.

We're here to support you in making informed decisions. That means helping you to understand all the rules, regulations, access requirements and processes that exist to make sure your super works best for you when you stop working.

Common questions

What is a Unique Superannuation Identifier?

A Unique Superannuation Identifier (USI) is a number used to identify each super fund or scheme. It’s used for contributions and rollovers, so that your super is sent to the right fund and account.

You can find the USI for your account with GESB in the table below.

Your account

USI

GESB Super

82144194929050

West State Super

93350173038070

Retirement Income Pension

27648066750030

GESB is the default super fund for most of the WA public sector, which means if you work for the WA State Government, your employer or their approved package provider will already have the necessary information to contribute to your super account.

Are you changing jobs?

If you’re leaving the public sector, you can keep your super account with us. You can also get your new employer's contributions paid to a GESB Super account.

Stay with GESB

Learn more about managing your super when you change jobs.

What is the ABN for my GESB account?

You might be asked for the Australian Business Number (ABN) for your super account if you want to link your super to your myGov account.

Each of our schemes has its own ABN, listed below.

Your account

ABN

Scheme name (as shown on MyGov)

GESB Super

82 144 194 929

GESB Super Scheme

West State Super

93 350 173 038

GESB - West State Super Scheme

Gold State Super (including deferred accounts)

69 647 563 400

The Trustee for the 1987 scheme

Retirement Income Pension (including RI Allocated Pension and Transition to Retirement Pension)

27 648 066 750

GESB - Retirement Income Allocated Pension Scheme

RI Term Allocated Pension

63 761 295 910

Retirement Income Term Allocated Pension

WA Public Sector Pension Scheme

67 661 421 885

The 1938 scheme

How to provide proof of identity

We will ask you for proof of identity (ID) when you need to:

  • Withdraw part or all of your super
  • Set up a Retirement Income Pension account
  • Close your account or roll over your super to another fund
  • Change your name or date of birth

Depending on the form you’re using, you can provide your proof of identity electronically or by post.

Provide proof of identity electronically

To prove your identity electronically, you’ll need to provide the details of any two of these documents:

  • Medicare card
  • Driver’s licence
  • Australian passport

Provide proof of identity by post

To prove your identity by post, we need certified copies of your original ID documents.

Follow the steps below to find out which documents you need and how to get them certified.

1. Check which ID documents you need

You can provide either:

  • One certified document from list A, or
  • One certified document from list B plus one certified document from list C

List A:

  • Current Australian driver’s licence with your photograph and signature or an equivalent from a foreign country
  • Current1 passport2, showing your name, date of birth, photograph and signature
  • Proof of age card3

OR

List B

  • Birth certificate or birth extract2
  • Citizenship certificate issued by the Commonwealth
  • Pension card issued by Centrelink that entitles you to receive financial benefits

List C

  • Notice issued by Commonwealth or a state or territory government within the last 12 months that shows your name and residential address and records the provision of financial benefits to you (for example a letter from Centrelink)
  • Notice issued by the Australian Taxation Office within the last 12 months that contains your name and residential address and records a tax debt payable to or by you (for example, a notice of assessment)
  • Notice issued by a local government body or utilities provider within the last three months, that contains your name and residential address and records the provision of services to you (for example, a rates notice from a local council or a water bill)

2. Get certified copies of your ID documents

Once you’ve gathered your original ID documents, make a copy of each and get them certified as true copies by an authorised witness. Find out who can certify your ID.

The authorised witness will need to:

  • See your original ID and the copies
  • Stamp or write ‘I certify this is a true copy of the original document’ on each copied page, followed by their full name, signature, occupation or qualification, and the date

You can find an example of how this should look below.

This image shows an example of a certified proof of identity document. The example uses a sample Australian driver’s licence (including photograph) that has been certified by a Justice of the Peace.

Who can certify your documents?

People in the following professions are authorised to certify your ID. Please note that the person certifying your documents cannot be a family member or relative.

  • Academics - university faculties
  • Architects
  • Australian consular officers
  • Australian diplomatic officers
  • Auditors and liquidators
  • Bank managers
  • Chartered secretaries
  • Chemists / pharmacists
  • Accountant - as per the Act
  • Chiropractor
  • Defence force officer
  • Dentist
  • Doctors
  • Electorate officers (State)
  • Engineers
  • Industrial organisation secretaries
  • Insurance brokers
  • Justice of the Peace
  • Lawyers
  • Local government CEO’s and deputy chiefs
  • Local government councillors
  • Loss adjusters
  • Marriage celebrants
  • Members of parliament
  • Minister of Religion
  • Nurses
  • Optometrists
  • Patent attorney
  • Physiotherapists
  • Podiatrists
  • Police officer
  • Post office managers
  • Psychologist
  • Public notary
  • Public servants (Commonwealth)
  • Public servants (state)
  • Real estate agents
  • Settlement agents
  • Surveyor
  • Teachers
  • Veterinary surgeons
  • WA police service
  • A permanent employee of Australia Post with two or more years of continuous service who is employed in an office supplying postal services to the public
  • An officer with, or authorised representative of, a holder of an Australian Financial Services Licence (AFSL), having two or more years’ continuous service

Who can certify your documents if you are not in Australia?

  • Australian consular officer
  • Australian diplomatic officer
  • Employee of the Australian Trade Commission
  • Employee of the Commonwealth
  • Any person having authority to administer an oath in that place

3. Post your certified copies to us

Please post the certified copies of your ID along with the form you're completing to:

GESB
PO Box J 755
Perth WA 6842

Changing your name or signing on behalf of the applicant

If you have changed your name or are signing on behalf of the applicant, you’ll need to provide a certified linking document. This is a document that proves a relationship exists between two (or more) names.

See the table below for information about suitable linking documents.

Linking documents
Purpose Suitable linking documents

Change of name

Marriage certificate, deed poll or change of name certificate from Births, Deaths and Marriages registration office

Signed on behalf of the applicant

Western Australian enduring power of attorney or duly appointed administrator4

If your enduring power of attorney was made interstate or overseas, you need to obtain an order from the Western Australian State Administration Tribunal to confirm that your power of attorney can be used in Western Australia.

Changing an incorrect date of birth

To change an incorrect date of birth5, you’ll need to provide one of the following identity documents:

  • Driver’s license
  • Passport
  • Proof of age card

If you need more information, please contact your Member Services Centre on 13 43 72.

1 The only exception to the expired document rule is a passport. An expired passport is a valid identity document provided it has been expired for less than two years.
2 If your passport or birth certificate/extract is not in English, it must be accompanied by an English translation prepared by an accredited translator. If your passport is not an Australian passport it must include your signature.
3 A card issued under a law under a state or territory law for the purpose of proving the person’s age, which contains a photograph of the person in whose name the document is issued.
4 Including an administrator, or joint administrators, appointed pursuant to the Guardianship and Administration Act 1990 (WA) authorised to act in regards to financial matters. You or the administrator may be required to produce an order made by the State Administrative Tribunal of Western Australia duly appointing the administrator.
5 Insurance cover is based on the details we have on record, including your date of birth. Amending your date of birth may affect your insurance cover including the amount of premiums that you pay.

How to withdraw a lump sum

If you have retired and opened an RI Allocated Pension account, you can make lump-sum withdrawals of $1,000 or more from your account.

To make a withdrawal, you’ll need to:

1. Complete our Partial payment form

Download and print our Partial payment form so you can fill out your details, the amount you’d like to withdraw and your preferred payment option.

Before you can make a withdrawal, we will need to verify your identity. If you have not previously supplied us valid identification, you’ll need to provide proof of identity with your form.

2. Post your form to us

Please post your form along with any required supporting documents to:

GESB
PO Box J 755
Perth WA 6842

Please note that Australia Post can take up to six business days to deliver regular mail.

Once we receive your form, we'll aim to process your partial payment request within 10 working days. In some circumstances, however, this may take longer.

3. Make withdrawals of $1,000 or more from your account

With an RI Allocated Pension, the minimum amount you can withdraw is $1,000.

To keep your account open, you’ll need to keep a balance of at least $1,000.

If you request a payment which would reduce the balance below this amount, you must withdraw all of the remaining balance.

To close your account or roll over to another complying super fund, you need to complete a Retirement Income Pension withdrawal formFind out how to close your account.

We’re here to help

If you have questions about making a lump-sum withdrawal or need more help with the Partial payment form, please call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday.

Accessing your super early

There are limited circumstances where you may be allowed to access your super before you retire. These include access on compassionate grounds and due to severe financial hardship.

Compassionate grounds

If you meet eligibility criteria, you may be able to access your super to help you or your dependant(s), such as spouse or children, pay for health-related expenses, such as medical treatment, renovations to accommodate a disability, palliative care and funeral costs.

Severe financial hardship

If you meet eligibility criteria, you may be able to access your super early to help pay for immediate and reasonable family living expenses, including mortgage and loan repayments, household bills, education and medical costs.

Other circumstances

You may also be able to access your super early if you:

  • Are permanently departing Australia
  • Have a super balance of less than $200
  • Become totally and permanently disabled
  • Are diagnosed with a terminal illness
  • Are saving for your first home and apply for the First Home Super Saver Scheme

Learn more about early access to super

Have a different question?

If you can't find the answer above, visit our FAQs. Search using keywords or select a relevant category.

Go to all FAQs

Contact us

Sometimes talking to a person is more helpful than searching online. Get in touch with your Perth-based Member Services Centre.

Phone

Call us on 13 43 72
Monday to Friday
7.30am to 5.30pm (AWST)

Live chat

Connect with us via Live chat
Monday to Friday
7.30am to 5.15pm (AWST)

Online form

Complete an online form and we’ll do our best to contact you within 3 to 5 business days

Help when life changes

We're here to help you navigate life's changes, whether they're positive, sudden, unexpected or long anticipated.

Changing jobs

Stay with GESB

You can stay with us when you change jobs, no matter who you work for. Continue to contribute to a GESB Super account.

Growing your super

Grow your super

There may be times when you can afford to add a bit more to your super or take advantage of tax benefits.

Insuring against the unexpected

Review your insurance

As your life or circumstances change, check your insurance is still right for you and your loved ones should you need it.

Transitioning to retirement

Transition to retirement

As you approach retirement, you may be able to access your super while you're still working and cut down your work hours.

Downsizing your house

Downsizer contributions

If you're thinking about downsizing, you may be able to put money from the sale of your family home into super.

Changing circumstances in retirement

When circumstances change

As circumstances change throughout your retirement period, it pays to adapt your super to suit your needs.

We can only provide general advice

Please note, our services are limited and general in nature. They don't take your personal financial objectives, situation or needs into account, and we can only help in relation to your super with us.

If you're looking for more specific financial planning advice to suit your situation, we can provide you with a list of questions which could help you when choosing an external adviser.

Personal financial advice

Learn your way

Options to help you find the answers you're looking for, your way - online, in person, in a group or one-on-one.

Person using contributions calculator on laptop

Explore our calculators

Use calculators

Our tools can help you grow your super, plan for retirement and work out when you can access your super.

Seminar audience clapping

Attend a webinar or seminar

Find a webinar or seminar

Learn in bite-sized online webinars or longer in-person seminars to help you understand super, retirement and more.

Speak to an expert

Book a meeting

Our Retirement Options Service is a one-on-one meeting with an experienced consultant who can discuss your retirement options.

Online program for Aboriginal and Torres Strait Islander members

My Money Dream is an online program designed by and for First Nations peoples.

It helps you learn about budgeting, banking, insurance and superannuation, so you can take control of your finances. GESB members don’t have to pay to access the program.

Register now

Online help guides

Member Online help guide

Find answers to common questions about using Member Online and how-to guides to help you manage your digital account.

Go to Member Online guide

Webinar help guide

Find answers to frequently asked questions about joining a webinar to help you learn from the comfort of your own home.

Go to webinar guide

Page last updated 28 May 2025