I received an email letting me know I have logged into Member Online on a new device or at a new location but haven’t logged into Member Online. What do I do?

We recommend you immediately change your Member Online password. This notification doesn’t mean someone has been able to get into your Member Online account, as we have implemented a two-step security check known as Multi-factor authentication. This stops anyone getting past the initial log in screen to view your account details. However it may mean your password may be compromised. To protect your account, we recommend you immediately change your Member Online password.

If you receive any further emails without logging into your Member Online account after changing your password, please contact your Member Services Centre on 13 43 72.