How do I register for Member Online?

It only takes few minutes to register for Member Online.

Before you get started

• Have your 7-digit member number ready
  You can find this on your member statement or any communication from us about your account

• Have your phone, or the device you use the most, with you
  This will help make setting up your account security easier

Step-by-step registration guide

1. Go to Member Online

   Select the ‘Login’ button at the top right of our website, or type mol.gesb.wa.gov.au into your browser. Select ‘Register now’

2. Enter your member number and personal details

   Read account security information and get ready to set up a passkey and/or authenticator on your device(s). Tick the declaration to confirm you’ve read and agreed to our Member Online terms and conditions and privacy statement

3. Verify your email address by entering the code

   We will send you a one-time verification code to confirm your email address. Enter it into Member Online when prompted

4. Create a strong password

   It must be at least eight characters, include an upper-case letter, lower-case letter and a number. To make your password stronger, we recommend you use at least 12 characters, as longer passwords are harder to crack

5. Set up your security check option

   Follow the prompts to set up multi-factor authentication (MFA) to protect your account. Verify your identity using a passkey and/or authenticator

6. Registration complete

You’ll receive an email to confirm you’ve successfully registered for Member Online and that you’ve set up a security check option

Note: if there’s an issue with any of the information in your registration form, you’ll see a message asking you to check that part of the form or get in touch with us, depending on the issue.

Learn more about account security