How to provide proof of identity

We will ask you for proof of identity (ID) when you need to:

  • Withdraw part or all of your super
  • Set up a Retirement Income Pension account
  • Close your account or roll over your super to another fund
  • Change your name or date of birth

Depending on the form you’re using, you can provide your proof of identity electronically or by post.

Provide proof of identity electronically

To prove your identity electronically, you’ll need to provide the details of any two of these documents:

  • Medicare card
  • Driver’s licence
  • Australian passport

Provide proof of identity by post

To prove your identity by post, we need certified copies of your original ID documents.

Follow the steps below to find out which documents you need and how to get them certified.

1. Check which ID documents you need

You can provide either:

  • One certified document from list A, or
  • One certified document from list B plus one certified document from list C

List A:

  • Current Australian driver’s licence with your photograph and signature or an equivalent from a foreign country
  • Current1 passport2, showing your name, date of birth, photograph and signature
  • Proof of age card3

OR

List B

  • Birth certificate or birth extract2
  • Citizenship certificate issued by the Commonwealth
  • Pension card issued by Centrelink that entitles you to receive financial benefits

List C

  • Notice issued by Commonwealth or a state or territory government within the last 12 months that shows your name and residential address and records the provision of financial benefits to you (for example a letter from Centrelink)
  • Notice issued by the Australian Taxation Office within the last 12 months that contains your name and residential address and records a tax debt payable to or by you (for example, a notice of assessment)
  • Notice issued by a local government body or utilities provider within the last three months, that contains your name and residential address and records the provision of services to you (for example, a rates notice from a local council or a water bill)

2. Get certified copies of your ID documents

Once you’ve gathered your original ID documents, make a copy of each and get them certified as true copies by an authorised witness. Find out who can certify your ID.

The authorised witness will need to:

  • See your original ID and the copies
  • Stamp or write ‘I certify this is a true copy of the original document’ on each copied page, followed by their full name, signature, occupation or qualification, and the date

You can find an example of how this should look below.

This image shows an example of a certified proof of identity document. The example uses a sample Australian driver’s licence (including photograph) that has been certified by a Justice of the Peace.

Who can certify your documents?

People in the following professions are authorised to certify your ID. Please note that the person certifying your documents cannot be a family member or relative.

  • Academics - university faculties
  • Architects
  • Australian consular officers
  • Australian diplomatic officers
  • Auditors and liquidators
  • Bank managers
  • Chartered secretaries
  • Chemists / pharmacists
  • Accountant - as per the Act
  • Chiropractor
  • Defence force officer
  • Dentist
  • Doctors
  • Electorate officers (State)
  • Engineers
  • Industrial organisation secretaries
  • Insurance brokers
  • Justice of the Peace
  • Lawyers
  • Local government CEO’s and deputy chiefs
  • Local government councillors
  • Loss adjusters
  • Marriage celebrants
  • Members of parliament
  • Minister of Religion
  • Nurses
  • Optometrists
  • Patent attorney
  • Physiotherapists
  • Podiatrists
  • Police officer
  • Post office managers
  • Psychologist
  • Public notary
  • Public servants (Commonwealth)
  • Public servants (state)
  • Real estate agents
  • Settlement agents
  • Surveyor
  • Teachers
  • Veterinary surgeons
  • WA police service
  • A permanent employee of Australia Post with two or more years of continuous service who is employed in an office supplying postal services to the public
  • An officer with, or authorised representative of, a holder of an Australian Financial Services Licence (AFSL), having two or more years’ continuous service

Who can certify your documents if you are not in Australia?

  • Australian consular officer
  • Australian diplomatic officer
  • Employee of the Australian Trade Commission
  • Employee of the Commonwealth
  • Any person having authority to administer an oath in that place

3. Post your certified copies to us

Please post the certified copies of your ID along with the form you're completing to:

GESB
PO Box J 755
Perth WA 6842

Changing your name or signing on behalf of the applicant

If you have changed your name or are signing on behalf of the applicant, you’ll need to provide a certified linking document. This is a document that proves a relationship exists between two (or more) names.

See the table below for information about suitable linking documents.

Linking documents
Purpose Suitable linking documents

Change of name

Marriage certificate, deed poll or change of name certificate from Births, Deaths and Marriages registration office

Signed on behalf of the applicant

Western Australian enduring power of attorney or duly appointed administrator4

If your enduring power of attorney was made interstate or overseas, you need to obtain an order from the Western Australian State Administration Tribunal to confirm that your power of attorney can be used in Western Australia.

Changing an incorrect date of birth

To change an incorrect date of birth5, you’ll need to provide one of the following identity documents:

  • Driver’s license
  • Passport
  • Proof of age card

If you need more information, please contact your Member Services Centre on 13 43 72.

1 The only exception to the expired document rule is a passport. An expired passport is a valid identity document provided it has been expired for less than two years.
2 If your passport or birth certificate/extract is not in English, it must be accompanied by an English translation prepared by an accredited translator. If your passport is not an Australian passport it must include your signature.
3 A card issued under a law under a state or territory law for the purpose of proving the person’s age, which contains a photograph of the person in whose name the document is issued.
4 Including an administrator, or joint administrators, appointed pursuant to the Guardianship and Administration Act 1990 (WA) authorised to act in regards to financial matters. You or the administrator may be required to produce an order made by the State Administrative Tribunal of Western Australia duly appointing the administrator.
5 Insurance cover is based on the details we have on record, including your date of birth. Amending your date of birth may affect your insurance cover including the amount of premiums that you pay.

Page last updated 22 January 2026

Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 06 June 2026.