How to close your account

You can close your account or make withdrawals of $1,000 or more by completing and submitting a Withdrawal form.

We aim to process your application within 10 working days after receiving your form and necessary information, including information from your employer. However, there are circumstances where it may take us longer to process your request.

1. Download the Withdrawal form

First, click the link to download the Withdrawal form. This form only applies if you have a Retirement Income Pension (including RI Allocated Pension and Transition to Retirement Pension) account. If you have a RI Term Allocated Pension account, call us on 13 43 72 for details.

When you complete your 'Withdrawal' form, you’ll need to complete six sections. You might like to print the form first then use this page as a guide as you complete each section.

2. Provide your personal details

This image shows the ‘Section 1 - Your details’ section of the Retirement Income Pension change of details and pension payment variation form. In this section, you need to provide your GESB member number, Retirement Income Pension account number and personal details, including your title, surname, given name or names, date of birth, gender; residential, postal and email addresses; and telephone numbers.

These details include your member number, your Retirement Income Pension account number, name, date of birth and contact details.

You can find your member number and account number on any statement you’ve received from us.

3. Select your withdrawal option

You can use this form to make a full withdrawal if you tick the first option, this effectively closes your account. If you want to make a partial payment only, download the Partial payment form.

This image shows the ‘Section 2 – Withdrawal options’ section of the Retirement Income Pension change of details and pension payment variation form. In this section, you need to tick whether you are requesting full withdrawal (which closes your account) or a partial withdrawal. If you select a full withdrawal, go to ‘Section 3 – Financial institution details’ or ‘Section 4 – Roll over to other fund’. If you select partial withdrawal (payment will be proportioned between your tax-free and taxable components), you need to enter the dollar amount you would like to withdraw.

4. We'll need your bank account details

This image shows the ‘Section 3 – Financial institution details’ section of the Retirement Income Pension change of details and pension payment variation form. In this section, you need to select how you would like the benefit paid to you. You have two options. 1. Pay my benefit electronically to the nominated personal bank account that my pension payments are currently being made to OR 2. Nominate an alternative personal bank account in my name and provide your bank/building society or credit union name, address, BSB number, account number and account name in the fields provided.

For security purposes provide a copy of your bank statement showing your full name, the bank’s name, BSB number and account number. If providing an internet bank statement add your signature, printed name and date to the page. Credit card, business or ‘trading as’ accounts, overseas, and third party payments are not allowed.

5. Do you want to roll your money over into another super fund?

This image shows part of the ‘Section 4 – Rollover to other fund’ section of the Retirement Income Pension change of details and pension payment variation form. You need to complete this section if you wish to roll over to another complying super fund, which can include your GESB Super or West State Super accounts. If you require your super to be rolled over to more than one fund, photocopy this part of the form and complete the information in this section for each external fund. Include a breakdown of the individual amounts that you would like rolled over. We may be required to make a pro-rata pension payment to you prior to processing the rollover. If you need further information to complete this section contact your destination fund.  Next, please provide the name of destination fund, name of product/plan; telephone number, address and Unique Superannuation Identifier (USI) of destination fund; and your membership number at destination fund.

You can also use this form if you want your balance rolled over to another super fund or self-managed super fund (SMSF). We may have to make a pro-rata pension payment before processing your roll over request.

If you want to roll over to more than one fund, you can photocopy this form and complete section 4 for each fund you want to roll in to.

We’ll need the details for your other fund(s) including:

  • The fund’s name and address
  • Unique Superannuation Identifier (USI)
  • Your member number with that fund

If you are rolling your balance over to a self-managed super fund (SMSF), then you’ll need to provide:

  • The ABN and fund name
  • The contact number
  • Your membership number with that fund

This image shows part of the ‘Section 4 – Rollover to other fund’ section of the Retirement Income Pension change of details and pension payment variation form. You need to complete this section if you wish to roll over your benefit to a registered Self Managed Super Fund (SMSF). Please provide the ABN, name, membership number and contact phone number for your SMSF. Next, nominate how you would like the benefit paid to you by selecting either cheque or Nominated SMSF bank account. If you select cheque, we will send your roll over cheque to the address registered with Super Fund Lookup. For more details visit superfundlookup.gov.au. If you select SMSF you will need to provide your bank name, BSB number, account number and name.

You’ll also need to indicate if you want the payment by cheque or directly into the SMSF’s bank account. For your security, you’ll need to provide a copy of the SMFS’s bank statement which includes the name, the bank’s name and BSB number as well as the account number. If you are providing an internet bank statement, please add your signature, printed name and date to the page.

You’ll need to complete the relevant boxes on the form to confirm your bank account details.

6. Have you provided certified proof of identity to us?

This image shows the ‘Section 5 – Providing proof of identity’ section of the Retirement Income Pension change of details and pension payment variation form. This section states that we are required to verify your identity before you can withdraw part of all of your benefit. If we currently hold valid identification for you, we can continue to use that document to satisfy identification requirements. This assumes that the identification continues to verify your personal details. If you have previously supplied us with valid identification, tick the ‘Yes’ box and go to section 6. If you haven’t, tick the ‘No’ box and refer to the ‘Proof of identity’ fact sheet available at gesb.wa.gov.au/brochures to see the documentation that you need to provide.

If you have, and your details have not changed, you don't need to supply new certified proof of identity with this form.

If some of your details have changed, you will need to provide new proof of identity with this form. Find out more about how to provide certified proof of identification.

7. Read the declaration and sign the acknowledgement

This image shows the ‘Section 6 – Declaration’ section of the Retirement Income Pension change of details and pension payment variation form. In this section you need to declare that: 1. The information supplied on this form is true and correct. 2. You have read the ‘Retirement Income Pension Product Information Booklet’ 3. You understand this additional lump-sum withdrawal may affect the tax treatment of your pension 4. You understand GEB may be required to make a pro-rata pension payment to you prior to processing your personal withdrawal 5. You understand GESB does not provide personal financial advice and accepts no responsibility in relation to your request.  You need to then sign and date your completed form.

You’ll need to read the declaration and confirm that the information provided is correct. You’ll need to have read the Retirement Income Pension Product Information Booklet, and be aware we don’t provide financial advice in relation to your decision.

We will send you confirmation when we’ve completed your instructions. We’ve also provided a checklist so it is easier to see what documents or information you need to provide us.

Find out more about how to provide certified proof of identification.

8. Send the form in

Now that you’ve completed and signed the 'Withdrawal' form, you need to send your completed form and supporting documentation to:

GESB
PO Box J 755
Perth WA 6842

Australia Post can take up to six business days to deliver regular mail. Please take this into account when submitting your form to us, especially when you need to meet a processing deadline.

We’re here to help

If you have questions about closing your account or need more help with the 'Withdrawal' form, please call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday.

Page last updated 26 May 2020