How do I check and update my details?

Check and update in Member Online

You can check and change your details in Member Online at any time. If you need to change your contact information, log in and then update the Personal details page.

• Updating your address, phone number or email
• Providing your tax file number

Please note: if your details have changed, make sure you notify your employer before you update them with us. This helps avoid any delays in processing your request.

Go to Member Online

Other ways to change your details

To let us know your details have changed, you can also:

• Use Live Chat to speak to a Member Services Consultant in real time
• Call your Member Services Centre on 13 43 72
• Complete and submit our Change of details form

For some changes, such as changing your name, you’ll need to provide certified copies of certain identification documents. Learn more about how to provide proof of identity.