How to make a payment variation

If you have an RI Term Allocated Pension account and need to change your payment amount, frequency or other personal details, please contact your Member Services Centre on 13 43 72.

If you have a Retirement Income Allocated Pension or Transition to Retirement Pension, you’ll need to:

1. Download and print our Change of details and pension payment variation form
2. Follow the instructions on the form to complete your request, including how to prove your identity if we don’t already have these details
3. Send the completed form, along with any supporting documents required, to us as instructed in the form

Australia Post can take up to six business days to deliver regular mail. Please take this into account when submitting your form to us, especially when you need to meet a processing deadline.

We’re here to help

If you have questions about changing your payment details or need more help with the Change of details and pension payment variation form, please call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday.