Are you considered uncontactable or inactive?

Your super may be considered lost if it fits the definition of uncontactable or inactive.

This means:

• Uncontactable - you have never provided a contact address, or your recorded contact details have become invalid (for this to happen, we must receive two pieces of returned mail and/or a returned email for the addresses we have on file, depending on the details we have), and we haven’t received a contribution or roll in for you within the last 12 months
• Inactive - you joined us through your employer more than two years ago and your account has had no contributions or roll ins in the last five years

How can I stop my account from becoming lost again?

You can make sure your super isn’t at risk of becoming lost by:

• Telling us if you change address, phone number or email address
• Making regular contributions to your super account
• Logging into Member Online to manage your super regularly
• Providing us with your tax file number in Member Online - this will also help make sure you’re not paying more tax than you need to

Go to Member Online

How do I check and update my details?

Check and update in Member Online

You can check your details in Member Online at any time. If you need to make a change to your contact information, you can update the ‘Personal details’ page once you login.

• Updating your address, phone number or email
• Providing your tax file number

Go to Member Online

You can also:

• Use ‘Live chat’ online to speak to a Member Services Consultant in real time
• Call your Member Services Centre on 13 43 72

Complete and submit a form

If you would prefer to complete a form, on this page you’ll find instructions on how to complete the 'Change of details' form to update:

• Your name
• Your address
• Other contact details including your phone number and email address

To change any other information, please contact our Member Services Centre on 13 43 72.

1. Download the form

First, click this link to download a Change of details form. You can type your details directly into the form, and then print out the form to provide your signature.

The form has five sections.

2. Provide your personal details

These details include your member number, name, date of birth, and your employer if applicable.

3. Provide your new name

You’ll only need to complete this section if you’ve changed your name. You will need to provide a certified copy of the relevant document. Instructions are included on the form or you can learn how to get copies of your ID certified.

4. Provide your address details

You’ll be asked to first list the residential address we’ve got for you now. Next you’ll complete your new residential address, and if your new postal address is different, you can provide that here too.

5. Provide your contact details

In this section, you’ll be able to provide your home, work and mobile number as well as your email address.

6. Check your details

You’ll need to sign and date the form to confirm the details you’ve provided are true and correct.

7. Send the form in

Now that you’ve completed and signed the form, you need to send your completed form, and certified copies if you’re changing your name, to:

GESB
PO Box J 755
Perth WA 6842

If you don’t have to supply proof of identity, you can also fax the form to 1800 300 067.

Note: Australia Post can take up to six business days to deliver regular mail. Please take this into account when submitting forms to us.

How do I find lost super?

You might have lost track of some of your super if you've ever changed your name, address or job. After some time, if any of your super accounts have not received contributions, then your super could be held by the Australian Taxation Office (ATO) on your behalf.

Here we’ll look at how to find your super including any held by the ATO.

1. Create a myGov account

The first step in finding your super is to create or log in to your myGov account.

You can also use this account to check, consolidate and keep track of your super online.

If you haven’t created a myGov account yet, the ATO provides step-by-step instructions on how to create your account. Open the myGov help guide.

2. Check that your account is linked to the ATO

Once you’ve logged in, check to see that the ATO is showing under your linked services. If it isn’t, then access the myGov help guide for instructions on how to link a service.

If the ATO is linked, click the ATO logo to visit the ATO section of myGov. You'll now have a number of options available to you.

Select ‘Manage my super’ and follow the prompts to find your super.

Things to remember

• If you find and then combine your super online via myGov, it generally takes less than a week for your request to be processed
• We don’t charge a fee for rolling super money into your GESB account
• If the ATO shows you have super money with another fund, you can roll that into your GESB account too. The other fund may charge a fee for combining your super
• If you have insurance with another super fund, check your existing insurance cover to see if it’s right for you. If you choose to leave your other fund, you may lose any insurance benefits you have with them
• You can review or even change your insurance cover with us in Member Online. Details of your insurance cover with us are also included on your member statement