How can I use Member Online to change how I receive statements and communications?

Once you’ve logged in to Member Online, navigate to the ‘Personal details’ section.

You’ll find a section called ‘Communication preferences’ where you can choose whether to receive your statements and other communications by email or mail.

Please note, if you make changes to your communication preferences around 30 June, these will be updated for all other communications we send you, except your member statement. This  preference might not take effect until your next statement is sent.

Choose your preference, then click the ‘Change your communication preferences’ button to confirm your change.