Member Online help guide
Welcome to the Member Online help guide, where you’ll find the answers to the most common Member Online questions as well as step-by-step ‘how to’ guides.
Type : all
- GESB Super
- West State Super
- Gold State Super
- Retirement Income Allocated Pension
- Retirement Income Term Allocated Pension
- RI Allocated Pension
- RI Term Allocated Pension
- Dashboard, balance and transactions
- Introduction to Member Online
- Register and password
- Roll in
- Your details
Yes, you can access Member Online from a range of devices including your laptop or PC, smartphone or tablet. You might notice the layout varies between your different devices, but all of the information is there.
If you’re a GESB Super or West State Super member, you have automatic access to three types of insurance cover:
- Death (including Terminal Illness) cover
- Total and Permanent Disablement (TPD) cover
- Salary Continuance Insurance cover
These can be tailored to suit your individual needs. Here’s how you can apply to increase your insurance cover...Read more
Your insurance needs change throughout your life. After any major lifestyle change, it’s important to check you have the right level of cover to support your partner or family, should anything happen to you.
On this page you’ll find the steps you need to take to make changes to your insurance...Read more
Step 1: find your member number
To register for Member Online, you'll need your member number.
You can find your member number on:
- Your member statement
- The welcome letter you received when you joined
- Any correspondence from us
You can also find out your member number by calling us on 13 43 72 (once we've verified...Read more
You can find your member number on any of the following:
- Member statement
- Welcome letter
- Any correspondence from us
You can also find out your member number by contacting us on 13 43 72 (once we've verified your identity).
If you suspect that your password has become known to someone else, you should immediately change your password and contact us as soon as possible.
Member Online gives you information about all your account transactions, including your employer and personal contributions, roll in details and the deduction of fees and insurance premiums where applicable.
You can find all of your transaction history in the 'accounts & transactions' section of Member...Read more
Member Online gives you information about all your account transactions, including your member and packaged contributions.
You can find all of your transaction history in the 'accounts & transactions' section of Member Online.
Firstly, click the 'accounts & transactions' tab in the menu bar. Then, click...Read more
Member Online does not have a function that allows you to change your name. To do this, please download and complete the relevant 'change of details' form from the list...Read more
To find information about your investment plan, click on the 'investments' tab on the Member Online menu bar.
The investment overview page shows your current investment plan (in this example, we have chosen a My GESB Super plan).
The 'current investment options' table shows...Read more
To change your investment plan*,...Read more
To view your member statement, click the 'statements' tab on the Member Online menu bar.
A table with your previous statements will appear.
The most recent statement shows at the top.
Your statements page
To see a particular statement, click on the relevant download link. This...Read more
We’re ‘paperless first’ when we send your statement and information about your account. This means that if we have your email address, or we receive one for you in the future, we’ll provide your member statement, Annual Fund Update and other important information electronically. You won’t receive this information in...Read more
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 18 January 2019.