Member Online help guide

Welcome to the Member Online help guide where you find the answers to the most common Member Online questions as well as step-by-step how to guides.

1 - 26 of 26 results for Member Online help guide
  1. How can I update my address or phone number?

    To update your contact details, click on the 'Personal details' tab on the menu bar at the top of the page in Member Online.

    Personal details tab

    To change your residential address, postal address or phone numbers, click the appropriate 'update' link.

    Your personal details page

    ...
    Read more
  2. Where can I find my statements?

    To view your Member Statement, click the 'Statements' tab on the Member Online menu bar.

    Statements tab

    A table with your previous statements will appear.

    The most recent statement shows at the top.

    Your statements page

    To see a particular statement, click on the relevant download link. This...

    Read more
  3. What can I do in Member Online?

    Member Online is our secure online service giving you access to your member account 24 hours a day, seven days a week. With just a couple of clicks you can take control of your super.

    You can use Member Online for all of the following:

    • Check...
    Read more
  4. Where can I find information about my insurance?

    To find information about your insurance, click on the 'Insurance' tab located in the menu bar in Member Online.

    Insurance tab

    On this page you will see:

    • Your personal details that are registered with our insurer, such as name, gender and date of birth.
    • Whether your Death and...
    Read more
  5. Where can I find my investment plan information?

    To find information about your investment plan, click on the 'Investments' tab on the Member Online menu bar.

    Investments tab

    The investment overview page shows your current investment plan (in this example, we have chosen a My GESB Super plan).

    The 'Current investment options' table shows...

    Read more
  6. What does the information on the Member Online landing page mean?

    The Member Online landing page shows you all your account information at a glance.

    You'll see different information on your Dashboard depending on whether you have a GESB Super, West State Super, Gold State Super or Retirement Income account.

    An example of the Member Online dashboard

    ...
    Read more
  7. How do I register for Member Online?

    Step 1: find your member number

    To register for Member Online you'll need your member number.

    You can find your member number on the following:

    • Member Statement
    • Welcome letter
    • Any correspondence from us

    You can also find out your member number by contacting us on 13 43 72 (once we've verified your identity).

    Step 2:...
    Read more
  8. Can I use Member Online on my tablet or phone?

    Member Online can fully function on your tablet and mobile phone, however it is not designed for these screens and will look different when you log in on these devices. We plan to make Member Online mobile and tablet friendly in future upgrades.

  9. How can I update my email address?

    To update your email address, click on the 'Settings' link at the very top of the page in Member Online.

    This will show you several options. Click 'Update email address'.

    Settings link

    Settings link drop down menu

    Step 1: enter your new email address

    Type in your new...

    Read more
  10. How can I sign up to receive my statements online?

    You can choose to receive your statements by email or mail. If you select the email delivery option, we will email you when your statement is available in Member Online. This also means you won't receive a paper statement in the mail, and all other important information about your account...

    Read more
  11. How do I change my password?

    To update your password, click on the 'Settings' link at the very top of the page in Member Online.

    This will show a few options for you to choose from. Click 'Change password'.

    Settings link

    Settings link drop down menu

    Then, type in your new pasword. Passwords...

    Read more
  12. Where can I find my account balance?

    You can find your account balance on the 'Dashboard' when you first login to Member Online, or on the 'Accounts & transactions' page.

    On the dashboard your account balance appears in the top information box.

    An example of where to find your account balance on the...

    Read more
  13. How can I change my investment plan?

    To change your investment plan*,...

    Read more
  14. How can I change my name?

    Member Online does not have a function that allows you to change your name. To do this, please download and complete the relevant Change of details form from the list...

    Read more
  15. How do I change my security question?

    To update your security question, click on the 'Settings' link at the very top of the page in Member Online.

    This will show a few options for you to choose from. Click 'Change security question'.

    Settings link

    Settings link drop down menu

    Step 1: select a...
    Read more
  16. Where can I see my transactions for GESB Super and West State Super?

    Member Online gives you information about all your account transactions, including your employer and personal contributions, roll in details and the deduction of fees and insurance premiums where applicable.

    You can find all of your transaction history in the 'Accounts & transactions' section of Member...

    Read more
  17. How can I add my tax file number?

    To add your tax file number (TFN), click on the 'Personal details' tab on the menu bar at the top of the page in Member Online.

    Personal details tab

    Scroll down to the Membership details section and click on the 'update' link.

    Your personal details page

    ...
    Read more
  18. Where can I see my transactions for Gold State Super?

    Member Online gives you information about all your account transactions, including your member and packaged contributions.

    You can find all of your transaction history in the 'Accounts & transactions' section of Member Online.

    Firstly, click the 'Accounts & transactions' tab in the menu bar. Then, click...

    Read more
  19. What do I do if I've forgotten my password?

    Step 1: go to Member Online

    First, go to the Member Online login page and click on the 'Forgot password' link.

    Forgot password link

    Step 2: enter your member number

    Then enter your member number in the member number box and click 'Submit'.

    You can find your member number on...

    Read more
  20. Where can I find my member number?

    You can find your member number on any of the following:

    • Member Statement
    • Welcome letter
    • Any correspondence from us

    You can also find out your member number by contacting us on 13 43 72 (once we've verified your identity).

    Member Statement

    Welcome letter

  21. What happens if someone finds out my member number and password?

    If you suspect that your password has become known to someone else, you should immediately change your password and contact us as soon as possible.

  22. How to apply for insurance

    If you’re a GESB Super or West State Super member, you have automatic access to three types of insurance cover:

    • Death (including Terminal Illness) cover
    • Total and Permanent Disablement (TPD) cover
    • Salary Continuance Insurance cover

    These can be tailored to suit your individual needs. Here’s how you can apply to increase your insurance cover...

    Read more
  23. How to change your insurance

    Your insurance needs change throughout your life. After any major lifestyle change, it’s important to check you have the right level of cover to support your partner or family, should anything happen to you.

    On this page you’ll find the steps you need to take to make changes to your insurance...

    Read more
  24. How to make or update a claim

    If your GESB Super or West State Super account includes insurance and you need to make a claim, here are the steps you need to take to get started.

    When you make a claim, some steps involve being redirected to the AIA website. AIA is our insurer.

    Our Insurance Claims Consultants are...

    Read more
  25. How can I roll in super from other funds?

    To roll your super from other funds into your GESB account, select 'Roll in other super' on the drop down menu in Member Online.

    Roll in other super tab

    Click the 'Roll in other super' button.

    If we don't have a valid tax file number...

    Read more
  26. How can I make a contribution (BPAY, cheque, employer)?

    If you have a GESB Super or West State Super account, you can contribute money into this account through Member Online.

    Click the 'Accounts & transactions' tab located on the menu bar, then click the 'Make a contribution' link underneath.

    There are three ways you can...

    Read more