I received an email that I have logged into Member Online from a new location or new device. What do I do?

It’s standard procedure for us to let you know via email, when you log in from a location or device that’s different from the original location or device you used when you first logged into Member Online. This is an additional security feature of the new Member Online and will help us keep your personal information safe.

If you’ve received an email like this, it’s a good idea to check the details in the email are correct. Here’s a few things you can look for:

1. Check the new device or browser details
   When you change the device you use - for example from your laptop to your mobile phone, or you change your browser – for example if you normally use Google Chrome and you change to using Microsoft Edge, the email you receive will show the device or browser information used.
2. Check the timestamp
   The time shown in the email is in Coordinated Universal Time (UTC), which is an internationally recognised standard. We use this as not all of our members are based in Western Australia. If you are in Perth or Western Australia, you’ll be eight hours ahead of this time. If the time matches the time you logged in, you can be confident that this activity on your account is correct.
3. Check the location
   The location listed in the email is dependent on where your Internet Service Provider (ISP) connects you to the Internet and doesn’t always match your physical location. For example, if you’re logging in from your work computer, and you’re working from home - your location isn’t necessarily your home. If you connect to the Internet via your employer’s Virtual Private Network (VPN), your location is actually the location where the VPN connects to the Internet.