Webinar FAQs

ON24 is a free online software platform, so there is no charge to use it. However, you are responsible for any internet data charges.

Once you have registered for a webinar, you will receive an email from GESB Key Account Management to confirm your registration. The email includes a link to join the webinar, as well as links to calendar invitations for added convenience.

The term ‘webinar’ is a combination of the words ‘web’ and ‘seminar’. A webinar is a video workshop, lecture or presentation hosted online using software that allows you to see and hear the host and other attendees.

It allows you to join a seminar without physically attending. You can use a...

To register to attend one of our webinars, go to our Seminars and webinars page and click ‘Details and register’ for the webinar you want to attend. This will take you to a page where you can register your details.

On the day of the webinar, we’ll send you a...

As well as live webinars, we also have a range of recorded webinars that you can register for and watch at a time that suits you.

To watch a recorded webinar, head to our Seminars and webinars page and look at the schedule for the webinar you want to watch....

ON24 is easy to use and you don’t need to create an account to join a webinar.

When you register for a webinar, we send you a confirmation or reminder email with an ON24 link. Use the link in the email to join the webinar on the day.

When you register to attend a webinar, you’ll receive a confirmation email. Click the link in this email to join the webinar.

Once you’ve logged into the webinar, you can use the ‘Q&A’ window to ask a question. Type your question into the ‘Enter your question’ area and press submit. You can display or hide the ‘Q&A’ window by clicking the speech bubble icon at the bottom of the screen .

Here are four simple tips to help you make the most of your webinar experience:

• On the day, join the webinar at least 15 minutes before the scheduled start time
• Test your audio settings before the webinar starts. Audio will be delivered using your computer's speaker system. Using a headset with a...

128-bit encryption is required for your operating system and browser.

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

If you have already registered for a webinar, you can enter your e-mail address in the registered users section of the registration page. Please make sure you have cookies and JavaScript enabled on your computer.

If you have pop-up blocking software installed and it is active, it may be blocking the presentation from opening. You may need to temporarily disable the pop-up blocking software so you can participate in the webinar.

Your media player may not be installed correctly, or your player may not be configured to stream the format of the webinar. Check the player has been installed correctly and check the player settings to make sure it is set up to receive the stream format.

Yes. You can access the webinar from any computer by entering your e-mail address in the returning registrant section of the registration page.

Make sure all the required registration fields have been filled out and resubmit the form.

If you receive a message in the media player or slides saying "Content not available", it means you are unable to access the stream. Refresh your browser page. If this doesn’t work, wait, and try again later.

Check that your computer meets the minimum requirements detailed in Minimum system requirements.

You can also try clearing your browser’s cache and restarting the event.

Check that your computer meets the minimum requirements detailed in ‘Minimum system requirements ’.

You can also try clearing your browser’s cache and restarting the event.

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

After you register, a cookie is placed on your computer that lets us know you've already registered. When you return to the site, you will automatically bypass the registration page. If you need to re-register or register a different person, please delete the cookies from your computer and click the

Check to see if the URL to access the webinar has been broken or is missing characters. A broken URL may look this this:

http://event.on24.com/event.on24.com/cli ents/help

If this has happened, cut and paste the full URL into the address field of your web browser and press enter.

You may see this message because:

• The webinar you are trying to access has not been broadcast
• The webinar may have only been available to watch live
• The webinar you are trying to access has finished and the on-demand version (if applicable) isn’t available yet. Check back 24 hours after the end...

This is usually because of network congestion, which can cause:

• The sound to work continuously, but the video to freeze
• The program to continually stop and rebuffer
• The player to automatically stop, requiring you to click play again

Please refer to the FAQ The media player automatically stops, or it continually stops...

This is often due to network congestion. You may be:

• Trying to connect to the internet with a slow connection, or over a congested wi-fi or mobile network
• Trying to access a webinar during peak internet traffic hours
• Trying to connect to the internet from a mobile device
• Experiencing heavy traffic on your company...

If you are having problems viewing or listening to a webinar, please read the following system requirements and FAQs.

Webcasts

• Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
• Apple Mac OS 10.10+ (Latest Firefox, Safari, or Chrome)
• Android 9+ (Latest Chrome Browser)
• Apple iOS 15+ (Latest Safari Browser)

Official support for the latest...

If you are behind a firewall, your company may require a user ID and password to access the internet, or you may have to reconfigure your proxy settings. Please check with your network administrator. If you are behind a firewall and you are trying to view a webinar that is...

Make sure you have an up to date browser, that your speakers are connected, and the volume is turned on. You can check this by going to a different website, like YouTube. Make sure your speakers are plugged into the power outlet, turned...