Webinar help guide

1 - 26 of 26 results for Webinar help guide
  1. What to do if you get an 'unable to join the meeting' or 'ID invalid' error

    If you manually entered the meeting ID, double check to see that you typed it correctly.

  2. Using the GoToMeeting app

    GoToMeeting now offers attendees the flexibility to attend meetings and webinars directly from an Apple iPad, iPhone and iPod Touch. The free GoToMeeting app enables iPad, iPhone and iPod Touch attendees to view online meeting content shared by a GoToMeeting organiser or presenter from a Mac or Windows PC. Attendees...

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  3. How to join a webinar

    Joining a webinar is easy. When you receive a webinar email invitation, click the registration link to register for the webinar. You can then join the webinar at the scheduled time in one of the following three ways:

    • Click the link in either the confirmation email that will be sent to...
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  4. Tips for participating in a webinar

    Here are five simple tips to help make the most of your webinar experience:

    • Before the webinar start time, you will need to test your computer's capacity to connect to the webinar service. We suggest you do this a...
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  5. Accessing meeting information

    You have to wait until you enter the meeting before you can access the Meeting Information. Once GESB starts the meeting, you can access the Meeting Information by selecting the Settings button on the View tab.

  6. GoToMeeting app features

    You can attend online meetings or webinars free of charge and access the following features. You can:

    • Attend online meetings or webinars free of charge
    • Join sessions in seconds by tapping the join link in your invitation email
    • View the presenter's screen
    • Connect to audio through your iPad, iPhone or iPod Touch's internet connection...
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  7. Can you use your computer to attend a webinar?

    There are minimum system requirements for attending a webinar, and these depend on what type of device you are using.

    Join from the desktop app (Windows or Mac)

    To get the most out of GoToMeeting you can download and install the full-feature desktop software on your Windows and...

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  8. How to view the webinar in full screen

    On the top of the 'Attendee Control Panel', click the 'View Menu' button and select the 'Full Screen' option. Or, on the 'Attendee Grab Tab' on the side of the control panel you can click the 'View' button to toggle between full screen and window viewing.

  9. What are the cost and additional fees of using the GoToMeeting app?

    The app is free, so there is no charge for attending meetings or webinars. However, you are responsible for any long distance charges associated with dialling in to sessions by phone. There are no long distance charges for using audio over your iPad, iPhone or iPod Touch's built-in microphone and...

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  10. Can you use the app on your device?

    You can use the GoToMeeting app for iOS to join meetings from anywhere! If you are an organiser, you can also...

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  11. How to enable cookies in your browser

    If your browser is set to disable cookies, you must first enable cookies before you can join a session. To enable cookies, go to your browser's settings, and select Accept Cookies. Then select the join link in your GoToMeeting or GoToWebinar invitation email to join.

    If your iPad, iPhone or iPod...

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  12. How and where to download the GoToMeeting app?

    You can download the free GoToMeeting app from the App Store.

  13. How to ask questions during a webinar

    During a webinar, you can tap Questions in the toolbar to send questions to the organiser. You can also view other attendees' questions and answers if the organiser sends the response to everyone in the webinar.

  14. You do not need a GoToWebinar account to attend a webinar

    You do not need a GoToWebinar account to attend a GoToWebinar session. You can attend as a guest of GESB, and there is no obligation to buy or sign up for a free trial. To join a webinar, click the link in the confirmation or reminder email sent to you...

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  15. How to join a session

    If you know the nine digit meeting or webinar ID, you can join the session by simply opening the GoToMeeting app and entering your name and the meeting or webinar ID (webinar attendees must also enter their email). If you already have the GoToMeeting app installed, you can also join...

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  16. What is the difference between using an app or a computer or laptop?

    As on a Windows PC or Mac, you can view the presenter's screen, see who else is attending and who is talking. However, some features are not yet available on the iPad, iPhone and iPod Touch, such as the drawing tools, presenter controls, keyboard and mouse controls and starting or

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  17. How to change the view on your screen

    You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the 'GoToMeeting Viewer' to change the display to 'Full Screen' mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view -...

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  18. Using the GoToMeeting app

    GoToMeeting now offers attendees the flexibility to attend meetings and webinars directly from an Android device. The free GoToMeeting app enables attendees to view online meeting content shared by a GoToMeeting organiser or presenter from a Mac or Windows PC. Attendees are not required to have a GoToMeeting account to...

    Read more
  19. What are the cost and additional fees of using the GoToMeeting app?

    The app is free, so there is no charge for attending meetings or webinars. However, you are responsible for any long distance charges associated with dialing in to sessions by phone. There are no long distance charges for using audio over your Android device's built-in microphone and speakers (VoIP), but...

    Read more
  20. Can you use the app on your device?

    If you're running Android 4.0 (Ice Cream Sandwich) or later you can use the GoToMeeting app.

    Download the GoToMeeting app for Android to schedule, start and join meetings from anywhere. See Join, Schedule, and Start...

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  21. How and where to download the GoToMeeting app?

    You can download the GoToMeeting app from the Google Play Store by signing in to your Google account linked to your Android device and searching for the GoToMeeting app to install it. If you don't see an Install button, you may not be running...

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  22. Why can I see the GoToMeeting app in the Google Play Store but can't download it?

    Your device may not be running Android 4.0 (Ice Cream Sandwich) or later (the minimum system requirement needed to install the GoToMeeting app). If your device is not running the...

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  23. You do not need a GoToMeeting account to attend a webinar

    As long as you're running Android 4.0 (Ice Cream Sandwich) or later, you can install the GoToMeeting app from the Google Play Store free of charge and join meetings and webinars from your device.

  24. How to join a session

    Simply use the GoToMeeting app to join a webinar as an attendee. You can select the join link from your GoToWebinar invitation email, or you can enter the webinar ID (into the meeting ID field) to join. If you haven't yet registered for the webinar, you'll be prompted to register...

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  25. What is the difference between using an app or a computer or laptop?

    As on a Windows PC or Mac, you can view the presenter's screen, see who else is attending and who is talking. However, some features are not yet available on your mobile device, such as the drawing tools, presenter controls, keyboard and mouse controls and starting or scheduling sessions.

  26. Using other apps while attending a session

    During a session, you can put the GoToMeeting app into background mode by pressing the Home button on your device to simultaneously use other apps without disconnecting from the meeting.

    To re-open the GoToMeeting app, you can do any of the following:

    • Select the GoToMeeting daisy icon from the Android app menu
    • Open...
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