The media player automatically stops, or it continually stops and rebuffers

This is often due to network congestion. You may be:

  • Trying to connect to the internet with a slow connection, or over a congested wi-fi or mobile network
  • Trying to access a webinar during peak internet traffic hours
  • Trying to connect to the internet from a mobile device
  • Experiencing heavy traffic on your company network

To help ease network congestion, you may consider:

  • Upgrading to a faster connection
  • Minimising the number of applications you are running while watching the webinar
  • Watching on-demand webinars during off-peak times
Page last updated 31 July 2023