How do I register for Member Online?

To get started, find the link to ‘Login’ to Member Online at the top right of our website. Click ’Login’ and you’ll see the link to ‘Register now’.

You can then complete the online registration form, providing your member number, personal details and contact details.

As part of the Member Online registration form, you’ll also need to choose a preference of either email or mobile for your two-part identity check known as multi-factor authentication (MFA).

Your mobile number is generally the more secure way to receive your security code, since you’ll need to have access to your mobile device to view your security code. Emails can be accessed through a range of devices, so may not be as secure.

Next, you’ll need to tick the declaration to confirm you’ve read and agreed to our Member Online terms and conditions and privacy statement.

Then, select ‘Continue registration’ to submit your registration form.

Once you’ve clicked the ‘Continue registration’ button, if there’s an issue with any of the information in your registration form, you’ll see a message asking you to check that part of the form or get in touch with us, depending on the issue.

If there are no issues with the information  you’ve provided, we’ll send you a security code either to your mobile  or by email to complete the two-part identity check. Once you receive this security code, type it in to move to the next step.

Once you’ve completed this identity check, you’ll need to set a secure password to log in to Member Online.

Your password needs to have:

1. At least eight characters
2. An upper-case letter
3. A lower-case letter, and
4. A number

To make your password stronger, we recommend you use at least 12 characters, as longer passwords are harder to crack.