Member Online FAQs

You’ll be asked to complete the two-step security check - known as multi-factor authentication (MFA) - when you request any changes to your account or if you log in from an unknown location, device or IP address.

We introduced the simple two-step security check - known as multi-factor authentication (MFA) - to help protect your account from fraudulent activity. By using the one-time code we send to your mobile or email address, we can help to make sure only you have access to your account.

Your mobile number is generally the more secure way to receive your security code, since you’ll need to have access to your mobile device to view your security code. Emails can be accessed through a range of devices, so may not be as secure.

Updating your password regularly can help make sure your account is kept secure and safer from unauthorised access.

When you change your password, we’ll check if your password is commonly used or if it has been compromised, so you know to choose a more secure option if necessary.

MFA is a two-step security check we use when you request any changes to your account or if you log in from an unknown location, device or IP address. This is designed to make sure only you have the ability to make changes to your account, to help protect your...

Yes, you can access Member Online from a range of devices including your laptop or PC, smartphone or tablet. The layout might vary between your different devices, but the same information is there.

You can also add a shortcut to your mobile home screen to take you straight to the Member...

In order to protect your account information, especially with the rise in cyber attacks, we’ve added additional security features to Member Online.

If you haven’t logged in since 1 July 2020, you’ll need to register again, so you can set up your two-step security preference.

If we need to get in touch with you over the phone, we may call you from one of the following phone numbers:

• 08 9278 7001
• 08 9211 6680

We will only contact you in response to a query you have made or in relation to your account administration. For example, to clarify...

To access and log into Member Online, you can use:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

We support the latest two versions of these browsers and recommend you enable automatic updates to your browser, so your version stays up-to-date.

We don’t encourage the use of Microsoft Internet Explorer. That browser is no longer supported by...

Member Online is a secure online portal which gives you access to your member account at any time. You can use Member Online to:

• Check your account balance, transactions and fees
• Download or print your member statements
• See your personalised investment dashboard and change your investment plan
• Learn when you can access your super...

It’s standard procedure for us to let you know via email, when you log in from a location or device that’s different from the original location or device you used when you first logged into Member Online. This is an additional security feature of the new Member Online and will...

There are a few things you can do:

1. Make sure we have your up-to-date details Member Online will use your mobile number or email address to send you a one-time security code when you make a change to your account, or if you log in from a different device or location....