Member Online FAQs

Welcome to the Member Online help guide, where you’ll find the answers to the most common Member Online questions as well as step-by-step ‘how to’ guides.

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  2. How can I compare my current plan to the new Sustainable Balanced plan?

  3. Why can’t I see historical performance for the Sustainable Balanced plan?

    We report on plan performance for the past month, one year, three years, five years and 10 years.

    As the Sustainable Balanced plan was launched on 27 September 2023, there is not enough data available to provide historical performance for the required reporting periods.

    Once we have received the data for the...

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  4. Does the Sustainable Balanced plan invest in renewables?

    Within the Alternatives asset class, the Sustainable Balanced plan invests in listed infrastructure securities with an emphasis on operating infrastructure assets in wind and solar alongside exposure to other diversifying sectors.

    For details about the Sustainable Balanced plan criteria, read the Investment choice brochure (for GESB Super or West State...

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  5. What environmental, social and governance (ESG) criteria is applied to the Sustainable Balanced plan?

    The investments within each asset class are assessed or selected based on different criteria. In general, the ESG criteria set by Pendal covers issues such as environmental management, social practices, corporate governance and ethical practices.

    You can find some examples in our Sustainable Balanced plan article.

    Details can be found in...

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  6. Do you have a socially responsible investment option?

    Yes, our Sustainable Balanced investment plan has been available for GESB Super, West State Super and Retirement Income Allocated Pension members since 27 September 2023.

    At GESB, we believe it’s important to consider and manage environmental, social and governance (ESG) risk across all investments. For this reason, we integrate ESG into...

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  7. Does the Sustainable Balanced plan invest in fossil fuels?

    A fossil fuel exclusion is applied to the Sustainable Balanced plan, with varying definitions and revenue thresholds adopted across asset classes.

    For example, within the Australian Shares asset class for the Sustainable Balanced plan, the portfolio does not invest in companies which directly extract or explore fossil fuels (i.e, coal, oil...

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  8. How does the Sustainable Balanced plan align with GESB’s overall approach to responsible investing?

    GESB incorporates ESG considerations throughout the investment process, starting with setting the investment strategy through to engaging with investee companies and proxy voting.

    For the Sustainable Balanced plan, Pendal is the investment manager. Pendal’s integration of ESG considerations is an extension of our approach to responsible investing. When determining the...

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  9. What’s the difference between the Sustainable Balanced plan and the other balanced plans?

    There are several differences between the Sustainable Balanced plan and GESB’s balanced options, namely My West State Super and GESB Super Balanced plans.

    The Sustainable Balanced plan has a higher risk level than our balanced plans, with a more growth-orientated mix of investments. However, it remains within the SuperRatings defined range...

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  10. Where can I find my investment plan information?

    On your Member Online dashboard, you can find information about your current investment plan, including investment returns and the mix of Growth and Defensive assets. If you have changed investment plans in the current financial year, you can find detailed information about that plan in the investment page. Just select...

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  11. What kind of information can I find about my investment plan in Member Online?

    On your Member Online dashboard, you can see the mix of Growth and Defensive assets that make up your current investment. You can also see how this plan is performing over the current financial year, as well as previous years. If you have more than one investment plan, you’ll need...

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  12. Why do I need to complete a two-step security check to change my plan?

    We’ve introduced this two-step security check – known as multi-factor authentication (MFA) – to help make sure you are the only one who can make changes to your account.

    It’s a simple process. When you request any changes to your account, we’ll send a security code to your mobile number or...

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  13. How do I change my investment plan?

    Each investment plan comes with its own level of ‘likely’ risk and return, so it’s important to make an informed decision. Before you change your plan, we recommend you explore the features of each investment plan. You might like to try our Selecting your investment plan tool if you...

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