Webinar FAQs

An employee can choose a fund as often as they like.

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A complying fund is a super fund that meets specific requirements and obligations outlined in the Superannuation Industry (Supervision) Act 1993.

As an employer, it is your responsibility to check whether the fund an employee has nominated is a complying fund.

To check whether a fund is complying, you can look up...

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

If you are currently paying SG for your employees, they can choose a super fund. All employees who are eligible for SG contributions are able to choose a super fund.

If you have already registered for a webinar, you can enter your e-mail address in the registered users section of the registration page. Please make sure you have cookies and JavaScript enabled on your computer.

To make it easier for you to meet your choice obligations, our GESB Clearing House is free to all WA public sector employers where we are their default fund. Our GESB Clearing House is an easy-to-use online system which allows you to pay your choice contributions (i.e. where your employees...

If you have pop-up blocking software installed and it is active, it may be blocking the presentation from opening. You may need to temporarily disable the pop-up blocking software so you can participate in the webinar.

No. We are the super fund for the WA public sector and can only accept employer contributions from WA public sector employers. We are regulated by the State Superannuation Act 2000, which means we can’t accept external contributions from non-government employers. These restrictions apply to both Superannuation Guarantee (SG) and...

Your media player may not be installed correctly, or your player may not be configured to stream the format of the webinar. Check the player has been installed correctly and check the player settings to make sure it is set up to receive the stream format.

Choice of Super doesn’t apply in some circumstances. You don’t need to offer Choice of Super to members of defined benefit schemes such as Gold State Super and the WA Public Sector Pension Scheme. Contributing members of Gold State Super can withdraw from the scheme and ask that you make...

GESB is currently the default fund for most State Government employers. An employer default fund is the fund you pay your employees’ Superannuation Guarantee (SG) contributions to if they do not choose a fund. We have over 85 years’ experience managing and administering the super and retirement savings of over...

Yes. You can access the webinar from any computer by entering your e-mail address in the returning registrant section of the registration page.

Yes, as an employer you can make certain amendments to the choice form. Please make sure all amendments to the form are reviewed by the State Solicitors Office before any changes are made.

Make sure all the required registration fields have been filled out and resubmit the form.

Choice of Super was introduced from 30 March 2012 to give employees the freedom to choose their own super fund, and to encourage people to take control of what may be their biggest source of retirement savings. Choice of Super was a result of updates to the State Superannuation Act...

If you receive a message in the media player or slides saying "Content not available", it means you are unable to access the stream. Refresh your browser page. If this doesn’t work, wait, and try again later.

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

Check that your computer meets the minimum requirements detailed in Minimum system requirements.

You can also try clearing your browser’s cache and restarting the event.

Yes, there are specific records you must keep to show you have offered your eligible employees Choice of Super. For details of these records, please see the ATO website. As a WA public sector employer, you also have an obligation to keep these records, in accordance...

Check that your computer meets the minimum requirements detailed in ‘Minimum system requirements ’.

You can also try clearing your browser’s cache and restarting the event.

The regulations may change, depending on the scheme. The State Superannuation Act and Regulations will continue to apply to you as an employer and the schemes we manage. Other funds are regulated under Commonwealth legislation and administered according to the rules of that relevant scheme.

After you register, a cookie is placed on your computer that lets us know you've already registered. When you return to the site, you will automatically bypass the registration page. If you need to re-register or register a different person, please delete the cookies from your computer and click the

As an employer, you have an obligation to pay Superannuation Guarantee (SG) contributions on behalf of all your eligible employees. You need to:

• Identify all eligible employees
• Provide a Standard choice...

Check to see if the URL to access the webinar has been broken or is missing characters. A broken URL may look this this:

http://event.on24.com/event.on24.com/cli ents/help

If this has happened, cut and paste the full URL into the address field of your web browser and press enter.

As an employer, it’s worth making sure you comply with your Choice of Super obligations to avoid penalties. If you don't meet your Choice of Super obligations, you remain liable for the Superannuation Guarantee (SG) charge, together with interest and penalties. To meet your obligations, you must:

• Offer Choice of Super...

You may see this message because:

• The webinar you are trying to access has not been broadcast
• The webinar may have only been available to watch live
• The webinar you are trying to access has finished and the on-demand version (if applicable) isn’t available yet. Check back 24 hours after the end...

This is usually because of network congestion, which can cause:

• The sound to work continuously, but the video to freeze
• The program to continually stop and rebuffer
• The player to automatically stop, requiring you to click play again

Please refer to the FAQ The media player automatically stops, or it continually stops...

This is often due to network congestion. You may be:

• Trying to connect to the internet with a slow connection, or over a congested wi-fi or mobile network
• Trying to access a webinar during peak internet traffic hours
• Trying to connect to the internet from a mobile device
• Experiencing heavy traffic on your company...

If you are having problems viewing or listening to a webinar, please read the following system requirements and FAQs.

Supported system configurations

Webcasts

• Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
• Apple Mac OS 10.10+ (Latest Firefox, Safari, or Chrome)
• Android 9+ (Latest Chrome Browser)
• Apple iOS 15+ (Latest Safari Browser)

Official support for the latest...