How we're keeping in touch

Here’s how we’re keeping in touch with you.

We're 'paperless first'

'Paperless first' means:

• If we have your email address or receive an email address for you in the future, we’ll provide your annual member statement, and most communications about your account electronically
• You’ll receive an email when your statement is available in our secure Member Online service, with information on how to access it
• You can choose to receive your statement in the mail by updating your communication preferences in Member Online – or by contacting us on 13 43 72 or through Live chat.

With ‘paperless first’, you’ll receive all the same information, but it helps us to keep fees and costs for your account down. You’ll have easy access to all of your member statements in one place – and less paper can help to reduce the impact on the environment.

You can update your communication preferences in Member Online – or contact us through Live chat or call 13 43 72 and we can help.

Please note, some correspondence about your account can only be sent by mail. If we have your mobile number, we may occasionally send you essential information by SMS. We encourage you to keep your personal details up to date, so we can contact you when necessary.