Member Online FAQs
Welcome to the Member Online help guide, where you’ll find the answers to the most common Member Online questions as well as step-by-step ‘how to’ guides.
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How do I apply for insurance?
Read moreOnce you’ve logged in to Member Online, visit the ‘Insurance’ page.
Select the ‘Apply for insurance’ button.
To make sure only you can apply for insurance within your account, we’ll send a code to your mobile or email for you to complete our two-part identity check known as multi-factor authentication (MFA).
As...
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How do I change my insurance cover?
Read moreYou can use Member Online to change your occupation category, sum insured, fix your cover or change some other details.
If you’ve decided to make changes to your insurance, log in to Member Online and visit the ‘Insurance’ page.
You’ll find an option to ‘Change your insurance’. Select this button.
You’ll be directed...
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Where can I find information about my insurance?
Read moreOnce you’ve logged in to Member Online, visit the ‘Insurance’ page.
You can see your occupation category and details of your cover . You could have the following types of insurance:
- Death (including terminal illness) cover
- Total and Permanent Disablement (TPD) cover
- Salary Continuance Insurance (SCI) cover
For each type of insurance you have, you...
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