FAQs

We’ve answered some of our frequently asked questions (or FAQ's) for you on this page. To find an answer to your question, you can search for keywords in the search box or choose from the categories and topics along the side of the page.

31 - 54 of 54 results for how to participate in a webinar where 1 match all words and 53 match some words.
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  1. Results that match 1 of 2 words

  2. Are there any costs to use ON24

    %3Cp%3EON24%20is%20a%20free%20online%20software%20platform%2C%20so%20there%20is%20no%20charge%20to%20use%20it.%20However%2C%20you%20are%20responsible%20for%20any%20internet%20data%20charges.%3C%2Fp%3E
  3. How and where to download the GoToMeeting app?

    %3Cp%3EYou%20can%20download%20the%20free%20GoToMeeting%20app%20from%20the%20%3Ca%20title%3D%22iTunes%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20href%3D%22https%3A%2F%2Fapps.apple.com%2Fau%2Fapp%2Fgotomeeting%2Fid1239774423%22%20target%3D%22_blank%22%3EApp%20Store%3C%2Fa%3E.%3C%2Fp%3E
  4. Brain fog is a symptom often experienced by women during menopause. How do you clear it?

    %3Cp%3EFor%20most%20women%20this%20will%20resolve%20over%20time.%20Try%20to%20do%20things%20that%20can%20reduce%20the%20%26lsquo%3Bmental%20load.%26rsquo%3B%20Some%20tips%20are%20in%20our%20Menopause%20awareness%20webinar%20presentation%20above.%3C%2Fp%3E
  5. I’m getting an error message that says the form is missing information or that I am entering an invalid e-mail address

    %3Cp%3EMake%20sure%20all%20the%20required%20registration%20fields%20have%20been%20filled%20out%20and%20resubmit%20the%20form.%3C%2Fp%3E
  6. Can you use the app on your device?

  7. I can see the test video, but I can't see the event video

    %3Cp%3EThis%20might%20be%20due%20to%20network%20congestion.%20Please%20refer%20to%20the%20FAQ%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fthe-media-player-automatically-stops-or-it-continually-stops-and-rebuffers%22%3EThe%20media%20player%20automatically%20stops%20or%20it%20continually%20stops%20and%20rebuffers%3C%2Fa%3E%20for%20information%20on%20network%20congestion.%3C%2Fp%3E
  8. I can't get back to the registration page

    %3Cp%3EAfter%20you%20register%2C%20a%20cookie%20is%20placed%20on%20your%20computer%20that%20lets%20us%20know%20you've%20already%20registered.%20When%20you%20return%20to%20the%20site%2C%20you%20will%20automatically%20bypass%20the%20registration%20page.%20If%20you%20need%20to%20re-register%20or%20register%20a%20different%20person%2C%20please%20delete%20the%20cookies%20from%20your%20computer%20and%20click%20the%3C%2Fp%3E
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  9. Can you use the app on your device?

    %3Cp%20style%3D%22border%3A%200px%20currentcolor%3B%20border-image%3A%20none%3B%22%3EYou%20can%20use%20the%20%3Ca%20title%3D%22iTunes%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20style%3D%22border%3A%200px%20currentcolor%3B%20border-image%3A%20none%3B%22%20href%3D%22https%3A%2F%2Fapps.apple.com%2Fau%2Fapp%2Fgotomeeting%2Fid1239774423%22%20target%3D%22_blank%22%3EGoToMeeting%20app%20for%20iOS%3C%2Fa%3E%20to%20join...%3C%2Fp%3E
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  10. What is the difference between using an app or a computer or laptop?

    %3Cp%3EAs%20on%20a%20Windows%20PC%20or%20Mac%2C%20you%20can%20view%20the%20presenter's%20screen%2C%20see%20who%20else%20is%20attending%20and%20who%20is%20talking.%20However%2C%20some%20features%20are%20not%20yet%20available%20on%20your%20mobile%20device%2C%20such%20as%20the%20drawing%20tools%2C%20presenter%20controls%2C%20keyboard%20and%20mouse%20controls%20and%20starting%20or%20scheduling%20sessions.%3C%2Fp%3E
  11. What is the difference between using an app or a computer or laptop?

    %3Cp%3EAs%20on%20a%20Windows%20PC%20or%20Mac%2C%20you%20can%20view%20the%20presenter's%20screen%2C%20see%20who%20else%20is%20attending%20and%20who%20is%20talking.%20However%2C%20some%20features%20are%20not%20yet%20available%20on%20the%20iPad%2C%20iPhone%20and%20iPod%20Touch%2C%20such%20as%20the%20drawing%20tools%2C%20presenter%20controls%2C%20keyboard%20and%20mouse%20controls%20and%20starting%20or%3C%2Fp%3E
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  12. How to change the view on your screen

    %3Cp%3EYou%20can%20view%20the%20presenter's%20screen%20in%20both%20portrait%20and%20landscape%20mode.%20You%20can%20also%20double-tap%20anywhere%20on%20the%20'GoToMeeting%20Viewer'%20to%20change%20the%20display%20to%20'Full%20Screen'%20mode.%20Double-tap%20a%20second%20time%20to%20zoom%20in%20to%20100%25%20mode.%20Double-tap%20a%20third%20time%20to%20return%20to%20the%20default%20view%20-...%3C%2Fp%3E
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  13. The sound works but the video freezes

    %3Cp%3EThis%20is%20usually%20because%20of%20network%20congestion%2C%20which%20can%20cause%3A%3C%2Fp%3E%3Cul%20type%3D%22disc%22%3E%3Cli%3EThe%20sound%20to%20work%20continuously%2C%20but%20the%20video%20to%20freeze%3C%2Fli%3E%3Cli%3EThe%20program%20to%20continually%20stop%20and%20rebuffer%3C%2Fli%3E%3Cli%3EThe%20player%20to%20automatically%20stop%2C%20requiring%20you%20to%20click%20play%20again%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EPlease%20refer%20to%20the%20FAQ%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fthe-media-player-automatically-stops-or-it-continually-stops-and-rebuffers%22%3EThe%20media%20player%20automatically%20stops%2C%20or%20it%20continually%20stops...%3C%2Fa%3E%3C%2Fp%3E
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  14. Using other apps while attending a session

    %3Cp%3EDuring%20a%20session%2C%20you%20can%20put%20the%20GoToMeeting%20app%20into%20background%20mode%20by%20pressing%20the%20Home%20button%20on%20your%20device%20to%20simultaneously%20use%20other%20apps%20without%20disconnecting%20from%20the%20meeting.%3C%2Fp%3E%3Cp%3ETo%20re-open%20the%20GoToMeeting%20app%2C%20you%20can%20do%20any%20of%20the%20following%3A%3C%2Fp%3E%3Cul%3E%3Cli%3ESelect%20the%20GoToMeeting%20daisy%20icon%20from%20the%20Android%20app%20menu%3C%2Fli%3E%3Cli%3EOpen...%3C%2Fli%3E%3C%2Ful%3E
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  15. How working part-time affects your Gold State Super

    %3Cp%3EIf%20you%20are%20a%20Gold%20State%20Super%20member%2C%20your%20super%20continues%20to%20grow%20while%20you%20work%20part-time.%20Here%2C%20we%20explain%20how%20choosing%20to%20work%20part-time%20will%20have%20an%20effect%20on%20your%20final%20Gold%20State%20Super%20benefit.%3C%2Fp%3E%20How%20is%20your%20benefit%20calculated%3F%3Cp%3ETo%20calculate%20your%20Gold%20State%20Super%20Final%20Benefit%2C%20we%20use...%3C%2Fp%3E
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  16. How and where to download the GoToMeeting app?

    %3Cp%3EYou%20can%20download%20the%20GoToMeeting%20app%20from%20the%20%3Ca%20title%3D%22Google%20Play%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20href%3D%22https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.gotomeeting%22%20target%3D%22_blank%22%3EGoogle%20Play%20Store%3C%2Fa%3E%20by%20signing%20in%20to%20your%20Google%20account%20linked%20to%20your%20Android%20device%20and%20searching%20for%20the%20GoToMeeting%20app%20to%20install%20it.%20If%20you%20don't%20see%20an%20%3Cstrong%3EInstall%20%3C%2Fstrong%3Ebutton%2C...%3C%2Fp%3E
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  17. I can't hear anything or the sound is very faint

    %3Cp%3EMake%20sure%20you%20have%20an%20up%20to%20date%20browser%2C%20that%20your%20speakers%20are%20connected%2C%20and%20the%20volume%20is%20turned%20on.%20You%20can%20check%20this%20by%20going%20to%20a%20different%20website%2C%20like%20%3Ca%20href%3D%22http%3A%2F%2Fwww.youtube.com%22%20target%3D%22_blank%22%20title%3D%22Youtube%20(Opens%20in%20new%20window)%22%3EYouTube%3C%2Fa%3E.%20Make%20sure%20your%20speakers%20are%20plugged%20into%20the%20power%20outlet%2C%20turned...%3C%2Fp%3E
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  18. If I stop being a Gold State Super member, can I re-join the scheme later?

    %3Cp%3EIf%20you%20voluntarily%20withdraw%20your%20Gold%20State%20Super%20membership%2C%20you%20cannot%20re-join%20the%20scheme%2C%20as%20it%20was%20closed%20to%20new%20members%20on%2029%20December%201995.%3C%2Fp%3E%3Cp%3EHowever%2C%20you%20may%20apply%20to%20continue%20your%20Gold%20State%20Super%20membership%20in%20either%20of%20the%20following%20circumstances%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EYour%20membership%20ended%20because%20you%20stopped%20working%20in%20the%20WA...%3C%2Fli%3E%3C%2Ful%3E
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  19. Ways to take your super money

    %3Cp%3EOnce%20you've%20decided%20when%20to%20retire%2C%20you%20also%20need%20to%20choose%20how%20you%20want%20to%20take%20your%20super%20money.%3C%2Fp%3E%3Cp%3EHow%20you%20choose%20to%20take%20your%20super%20will%20depend%20on%20whether%20you're%20likely%20to%20return%20to%20work%2C%20whether%20you'd%20like%20a%20regular%20income%20from%20your%20super%20and%20if%20you'd%20like%20to%20make...%3C%2Fp%3E
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  20. Resigning from the WA public sector

    %3Cp%3EIf%20you%20choose%20to%20leave%20the%20WA%20public%20sector%20before%20you%20retire%2C%20you%20can%20still%20take%20advantage%20of%20the%20unique%20benefits%20offered%20by%20Gold%20State%20Super.%20Your%20entitlement%20and%20benefit%20options%20will%20depend%20on%20whether%20you%20have%20turned%2055%20and%20reached%20the%20Commonwealth%20preservation%20age%3Csup%3E1%3C%2Fsup%3E.%3C%2Fp%3E%3Cp%3EThis%20page%20outlines%20some%20important%20information...%3C%2Fp%3E
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  21. What insurance cover do you get with Gold State Super?

    %3Cp%3EYour%20Gold%20State%20Super%20account%20includes%20automatic%20death%20and%20disability%20insurance%2C%20at%20no%20extra%20cost%2C%20for%20as%20long%20as%20you%26rsquo%3Bre%20making%20contributions%2C%20and%20until%20you%20turn%2060.%3C%2Fp%3E%3Cp%3EYou%26rsquo%3Bre%20covered%2024%20hours%20a%20day%2C%20seven%20days%20a%20week%2C%20no%20matter%20where%20you%20are.%3C%2Fp%3E%20Your%20insurance%20cover%20explained%3Cp%3EHere%26rsquo%3Bs%20a%20summary%20of%20the%20insurance...%3C%2Fp%3E
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  22. ON24 system requirements

    %3Cp%3EIf%20you%20are%20having%20problems%20viewing%20or%20listening%20to%20a%20webinar%2C%20please%20read%20the%20following%20system%20requirements%20and%20FAQs.%3C%2Fp%3ESupported%20system%20configurations%3Cp%3E%3Cstrong%3EWebcasts%3C%2Fstrong%3E%3C%2Fp%3E%3Cul%20type%3D%22disc%22%3E%3Cli%3E%3Cstrong%3EWindows%2010%2B%20%3C%2Fstrong%3E(Latest%20Microsoft%20Edge%2C%20Firefox%2C%20or%20Chrome)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EApple%20Mac%20OS%2010.10%2B%20%3C%2Fstrong%3E(Latest%20Firefox%2C%20Safari%2C%20or%20Chrome)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EAndroid%209%2B%20%3C%2Fstrong%3E(Latest%20Chrome%20Browser)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EApple%20iOS%2015%2B%20%3C%2Fstrong%3E(Latest%20Safari%20Browser)%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EOfficial%20support%20for%20the%20latest...%3C%2Fp%3E
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  23. How to join a session

    %3Cp%3EIf%20you%20know%20the%20nine%20digit%20meeting%20or%20webinar%20ID%2C%20you%20can%20join%20the%20session%20by%20simply%20opening%20the%20GoToMeeting%20app%20and%20entering%20your%20name%20and%20the%20meeting%20or%20webinar%20ID%20(webinar%20attendees%20must%20also%20enter%20their%20email).%20If%20you%20already%20have%20the%20GoToMeeting%20app%20installed%2C%20you%20can%20also%20join...%3C%2Fp%3E
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  24. I can't see the test video

    %3Cp%3EYour%20media%20player%20may%20not%20be%20installed%20correctly%2C%20or%20your%20player%20may%20not%20be%20configured%20to%20stream%20the%20format%20of%20the%20webinar.%20Check%20the%20player%20has%20been%20installed%20correctly%20and%20check%20the%20player%20settings%20to%20make%20sure%20it%20is%20set%20up%20to%20receive%20the%20stream%20format.%3C%2Fp%3E
  25. Using ON24

    %3Cp%3EON24%20is%20easy%20to%20use%20and%20you%20don%26rsquo%3Bt%20need%20to%20create%20an%20account%20to%20join%20a%20webinar.%3C%2Fp%3E%3Cp%3EWhen%20you%20register%20for%20a%20webinar%2C%20we%20send%20you%20a%20confirmation%20or%20reminder%20email%20with%20an%20ON24%20link.%20Use%20the%20link%20in%20the%20email%20to%20join%20the%20webinar%20on%20the%20day.%3C%2Fp%3E%20Important%20checklist%20for...
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