FAQs
We’ve answered some of our frequently asked questions (or FAQ's) for you on this page. To find an answer to your question, you can search for keywords in the search box or choose from the categories and topics along the side of the page.
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Results that match 1 of 2 words
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Are there any costs to use ON24
%3Cp%3EON24%20is%20a%20free%20online%20software%20platform%2C%20so%20there%20is%20no%20charge%20to%20use%20it.%20However%2C%20you%20are%20responsible%20for%20any%20internet%20data%20charges.%3C%2Fp%3E -
How and where to download the GoToMeeting app?
%3Cp%3EYou%20can%20download%20the%20free%20GoToMeeting%20app%20from%20the%20%3Ca%20title%3D%22iTunes%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20href%3D%22https%3A%2F%2Fapps.apple.com%2Fau%2Fapp%2Fgotomeeting%2Fid1239774423%22%20target%3D%22_blank%22%3EApp%20Store%3C%2Fa%3E.%3C%2Fp%3E -
Brain fog is a symptom often experienced by women during menopause. How do you clear it?
%3Cp%3EFor%20most%20women%20this%20will%20resolve%20over%20time.%20Try%20to%20do%20things%20that%20can%20reduce%20the%20%26lsquo%3Bmental%20load.%26rsquo%3B%20Some%20tips%20are%20in%20our%20Menopause%20awareness%20webinar%20presentation%20above.%3C%2Fp%3E -
I’m getting an error message that says the form is missing information or that I am entering an invalid e-mail address
%3Cp%3EMake%20sure%20all%20the%20required%20registration%20fields%20have%20been%20filled%20out%20and%20resubmit%20the%20form.%3C%2Fp%3E -
Can you use the app on your device?
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I can see the test video, but I can't see the event video
%3Cp%3EThis%20might%20be%20due%20to%20network%20congestion.%20Please%20refer%20to%20the%20FAQ%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fthe-media-player-automatically-stops-or-it-continually-stops-and-rebuffers%22%3EThe%20media%20player%20automatically%20stops%20or%20it%20continually%20stops%20and%20rebuffers%3C%2Fa%3E%20for%20information%20on%20network%20congestion.%3C%2Fp%3E -
I can't get back to the registration page
%3Cp%3EAfter%20you%20register%2C%20a%20cookie%20is%20placed%20on%20your%20computer%20that%20lets%20us%20know%20you've%20already%20registered.%20When%20you%20return%20to%20the%20site%2C%20you%20will%20automatically%20bypass%20the%20registration%20page.%20If%20you%20need%20to%20re-register%20or%20register%20a%20different%20person%2C%20please%20delete%20the%20cookies%20from%20your%20computer%20and%20click%20the%3C%2Fp%3ERead more -
Can you use the app on your device?
%3Cp%20style%3D%22border%3A%200px%20currentcolor%3B%20border-image%3A%20none%3B%22%3EYou%20can%20use%20the%20%3Ca%20title%3D%22iTunes%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20style%3D%22border%3A%200px%20currentcolor%3B%20border-image%3A%20none%3B%22%20href%3D%22https%3A%2F%2Fapps.apple.com%2Fau%2Fapp%2Fgotomeeting%2Fid1239774423%22%20target%3D%22_blank%22%3EGoToMeeting%20app%20for%20iOS%3C%2Fa%3E%20to%20join...%3C%2Fp%3ERead more -
What is the difference between using an app or a computer or laptop?
%3Cp%3EAs%20on%20a%20Windows%20PC%20or%20Mac%2C%20you%20can%20view%20the%20presenter's%20screen%2C%20see%20who%20else%20is%20attending%20and%20who%20is%20talking.%20However%2C%20some%20features%20are%20not%20yet%20available%20on%20your%20mobile%20device%2C%20such%20as%20the%20drawing%20tools%2C%20presenter%20controls%2C%20keyboard%20and%20mouse%20controls%20and%20starting%20or%20scheduling%20sessions.%3C%2Fp%3E -
What is the difference between using an app or a computer or laptop?
%3Cp%3EAs%20on%20a%20Windows%20PC%20or%20Mac%2C%20you%20can%20view%20the%20presenter's%20screen%2C%20see%20who%20else%20is%20attending%20and%20who%20is%20talking.%20However%2C%20some%20features%20are%20not%20yet%20available%20on%20the%20iPad%2C%20iPhone%20and%20iPod%20Touch%2C%20such%20as%20the%20drawing%20tools%2C%20presenter%20controls%2C%20keyboard%20and%20mouse%20controls%20and%20starting%20or%3C%2Fp%3ERead more -
How to change the view on your screen
%3Cp%3EYou%20can%20view%20the%20presenter's%20screen%20in%20both%20portrait%20and%20landscape%20mode.%20You%20can%20also%20double-tap%20anywhere%20on%20the%20'GoToMeeting%20Viewer'%20to%20change%20the%20display%20to%20'Full%20Screen'%20mode.%20Double-tap%20a%20second%20time%20to%20zoom%20in%20to%20100%25%20mode.%20Double-tap%20a%20third%20time%20to%20return%20to%20the%20default%20view%20-...%3C%2Fp%3ERead more -
The sound works but the video freezes
%3Cp%3EThis%20is%20usually%20because%20of%20network%20congestion%2C%20which%20can%20cause%3A%3C%2Fp%3E%3Cul%20type%3D%22disc%22%3E%3Cli%3EThe%20sound%20to%20work%20continuously%2C%20but%20the%20video%20to%20freeze%3C%2Fli%3E%3Cli%3EThe%20program%20to%20continually%20stop%20and%20rebuffer%3C%2Fli%3E%3Cli%3EThe%20player%20to%20automatically%20stop%2C%20requiring%20you%20to%20click%20play%20again%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EPlease%20refer%20to%20the%20FAQ%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fthe-media-player-automatically-stops-or-it-continually-stops-and-rebuffers%22%3EThe%20media%20player%20automatically%20stops%2C%20or%20it%20continually%20stops...%3C%2Fa%3E%3C%2Fp%3ERead more -
Using other apps while attending a session
%3Cp%3EDuring%20a%20session%2C%20you%20can%20put%20the%20GoToMeeting%20app%20into%20background%20mode%20by%20pressing%20the%20Home%20button%20on%20your%20device%20to%20simultaneously%20use%20other%20apps%20without%20disconnecting%20from%20the%20meeting.%3C%2Fp%3E%3Cp%3ETo%20re-open%20the%20GoToMeeting%20app%2C%20you%20can%20do%20any%20of%20the%20following%3A%3C%2Fp%3E%3Cul%3E%3Cli%3ESelect%20the%20GoToMeeting%20daisy%20icon%20from%20the%20Android%20app%20menu%3C%2Fli%3E%3Cli%3EOpen...%3C%2Fli%3E%3C%2Ful%3ERead more -
How working part-time affects your Gold State Super
%3Cp%3EIf%20you%20are%20a%20Gold%20State%20Super%20member%2C%20your%20super%20continues%20to%20grow%20while%20you%20work%20part-time.%20Here%2C%20we%20explain%20how%20choosing%20to%20work%20part-time%20will%20have%20an%20effect%20on%20your%20final%20Gold%20State%20Super%20benefit.%3C%2Fp%3E%20How%20is%20your%20benefit%20calculated%3F%3Cp%3ETo%20calculate%20your%20Gold%20State%20Super%20Final%20Benefit%2C%20we%20use...%3C%2Fp%3ERead more -
How and where to download the GoToMeeting app?
%3Cp%3EYou%20can%20download%20the%20GoToMeeting%20app%20from%20the%20%3Ca%20title%3D%22Google%20Play%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20href%3D%22https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.gotomeeting%22%20target%3D%22_blank%22%3EGoogle%20Play%20Store%3C%2Fa%3E%20by%20signing%20in%20to%20your%20Google%20account%20linked%20to%20your%20Android%20device%20and%20searching%20for%20the%20GoToMeeting%20app%20to%20install%20it.%20If%20you%20don't%20see%20an%20%3Cstrong%3EInstall%20%3C%2Fstrong%3Ebutton%2C...%3C%2Fp%3ERead more -
I can't hear anything or the sound is very faint
%3Cp%3EMake%20sure%20you%20have%20an%20up%20to%20date%20browser%2C%20that%20your%20speakers%20are%20connected%2C%20and%20the%20volume%20is%20turned%20on.%20You%20can%20check%20this%20by%20going%20to%20a%20different%20website%2C%20like%20%3Ca%20href%3D%22http%3A%2F%2Fwww.youtube.com%22%20target%3D%22_blank%22%20title%3D%22Youtube%20(Opens%20in%20new%20window)%22%3EYouTube%3C%2Fa%3E.%20Make%20sure%20your%20speakers%20are%20plugged%20into%20the%20power%20outlet%2C%20turned...%3C%2Fp%3ERead more -
If I stop being a Gold State Super member, can I re-join the scheme later?
%3Cp%3EIf%20you%20voluntarily%20withdraw%20your%20Gold%20State%20Super%20membership%2C%20you%20cannot%20re-join%20the%20scheme%2C%20as%20it%20was%20closed%20to%20new%20members%20on%2029%20December%201995.%3C%2Fp%3E%3Cp%3EHowever%2C%20you%20may%20apply%20to%20continue%20your%20Gold%20State%20Super%20membership%20in%20either%20of%20the%20following%20circumstances%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EYour%20membership%20ended%20because%20you%20stopped%20working%20in%20the%20WA...%3C%2Fli%3E%3C%2Ful%3ERead more -
Ways to take your super money
%3Cp%3EOnce%20you've%20decided%20when%20to%20retire%2C%20you%20also%20need%20to%20choose%20how%20you%20want%20to%20take%20your%20super%20money.%3C%2Fp%3E%3Cp%3EHow%20you%20choose%20to%20take%20your%20super%20will%20depend%20on%20whether%20you're%20likely%20to%20return%20to%20work%2C%20whether%20you'd%20like%20a%20regular%20income%20from%20your%20super%20and%20if%20you'd%20like%20to%20make...%3C%2Fp%3ERead more -
Resigning from the WA public sector
%3Cp%3EIf%20you%20choose%20to%20leave%20the%20WA%20public%20sector%20before%20you%20retire%2C%20you%20can%20still%20take%20advantage%20of%20the%20unique%20benefits%20offered%20by%20Gold%20State%20Super.%20Your%20entitlement%20and%20benefit%20options%20will%20depend%20on%20whether%20you%20have%20turned%2055%20and%20reached%20the%20Commonwealth%20preservation%20age%3Csup%3E1%3C%2Fsup%3E.%3C%2Fp%3E%3Cp%3EThis%20page%20outlines%20some%20important%20information...%3C%2Fp%3ERead more -
What insurance cover do you get with Gold State Super?
%3Cp%3EYour%20Gold%20State%20Super%20account%20includes%20automatic%20death%20and%20disability%20insurance%2C%20at%20no%20extra%20cost%2C%20for%20as%20long%20as%20you%26rsquo%3Bre%20making%20contributions%2C%20and%20until%20you%20turn%2060.%3C%2Fp%3E%3Cp%3EYou%26rsquo%3Bre%20covered%2024%20hours%20a%20day%2C%20seven%20days%20a%20week%2C%20no%20matter%20where%20you%20are.%3C%2Fp%3E%20Your%20insurance%20cover%20explained%3Cp%3EHere%26rsquo%3Bs%20a%20summary%20of%20the%20insurance...%3C%2Fp%3ERead more -
ON24 system requirements
%3Cp%3EIf%20you%20are%20having%20problems%20viewing%20or%20listening%20to%20a%20webinar%2C%20please%20read%20the%20following%20system%20requirements%20and%20FAQs.%3C%2Fp%3ESupported%20system%20configurations%3Cp%3E%3Cstrong%3EWebcasts%3C%2Fstrong%3E%3C%2Fp%3E%3Cul%20type%3D%22disc%22%3E%3Cli%3E%3Cstrong%3EWindows%2010%2B%20%3C%2Fstrong%3E(Latest%20Microsoft%20Edge%2C%20Firefox%2C%20or%20Chrome)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EApple%20Mac%20OS%2010.10%2B%20%3C%2Fstrong%3E(Latest%20Firefox%2C%20Safari%2C%20or%20Chrome)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EAndroid%209%2B%20%3C%2Fstrong%3E(Latest%20Chrome%20Browser)%3C%2Fli%3E%3Cli%3E%3Cstrong%3EApple%20iOS%2015%2B%20%3C%2Fstrong%3E(Latest%20Safari%20Browser)%3C%2Fli%3E%3C%2Ful%3E%3Cp%3EOfficial%20support%20for%20the%20latest...%3C%2Fp%3ERead more -
How to join a session
%3Cp%3EIf%20you%20know%20the%20nine%20digit%20meeting%20or%20webinar%20ID%2C%20you%20can%20join%20the%20session%20by%20simply%20opening%20the%20GoToMeeting%20app%20and%20entering%20your%20name%20and%20the%20meeting%20or%20webinar%20ID%20(webinar%20attendees%20must%20also%20enter%20their%20email).%20If%20you%20already%20have%20the%20GoToMeeting%20app%20installed%2C%20you%20can%20also%20join...%3C%2Fp%3ERead more -
I can't see the test video
%3Cp%3EYour%20media%20player%20may%20not%20be%20installed%20correctly%2C%20or%20your%20player%20may%20not%20be%20configured%20to%20stream%20the%20format%20of%20the%20webinar.%20Check%20the%20player%20has%20been%20installed%20correctly%20and%20check%20the%20player%20settings%20to%20make%20sure%20it%20is%20set%20up%20to%20receive%20the%20stream%20format.%3C%2Fp%3E -
Using ON24
%3Cp%3EON24%20is%20easy%20to%20use%20and%20you%20don%26rsquo%3Bt%20need%20to%20create%20an%20account%20to%20join%20a%20webinar.%3C%2Fp%3E%3Cp%3EWhen%20you%20register%20for%20a%20webinar%2C%20we%20send%20you%20a%20confirmation%20or%20reminder%20email%20with%20an%20ON24%20link.%20Use%20the%20link%20in%20the%20email%20to%20join%20the%20webinar%20on%20the%20day.%3C%2Fp%3E%20Important%20checklist%20for...Read more
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