Member Online FAQs

Welcome to the Member Online help guide, where you’ll find the answers to the most common Member Online questions as well as step-by-step ‘how to’ guides.

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  2. Using the GoToMeeting app

    GoToMeeting now offers attendees the flexibility to attend meetings and webinars directly from an Apple iPad, iPhone and iPod Touch. The free GoToMeeting app enables iPad, iPhone and iPod Touch attendees to view online meeting content shared by a GoToMeeting organiser or presenter from a Mac or Windows PC. Attendees...

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  3. GoToMeeting app features

    You can attend online meetings or webinars free of charge and access the following features. You can:

    • Attend online meetings or webinars free of charge
    • Join sessions in seconds by tapping the join link in your invitation email
    • View the presenter's screen
    • Connect to audio through your iPad, iPhone or iPod Touch's internet connection...
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  4. What are the cost and additional fees of using the GoToMeeting app?

    The app is free, so there is no charge for attending meetings or webinars. However, you are responsible for any long distance charges associated with dialling in to sessions by phone. There are no long distance charges for using audio over your iPad, iPhone or iPod Touch's built-in microphone and...

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  5. Can you use the app on your device?

    You can use the GoToMeeting app for iOS to join...

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  6. How and where to download the GoToMeeting app?

    You can download the free GoToMeeting app from the App Store.

  7. You do not need a GoToWebinar account to attend a webinar

    You do not need a GoToWebinar account to attend a GoToWebinar session. You can attend as a guest of GESB, and there is no obligation to buy or sign up for a free trial. To join a webinar, click the link in the confirmation or reminder email sent to you...

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  8. How to join a session

    If you know the nine digit meeting or webinar ID, you can join the session by simply opening the GoToMeeting app and entering your name and the meeting or webinar ID (webinar attendees must also enter their email). If you already have the GoToMeeting app installed, you can also join...

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  9. What is the difference between using an app or a computer or laptop?

    As on a Windows PC or Mac, you can view the presenter's screen, see who else is attending and who is talking. However, some features are not yet available on the iPad, iPhone and iPod Touch, such as the drawing tools, presenter controls, keyboard and mouse controls and starting or

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  10. How to change the view on your screen

    You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the 'GoToMeeting Viewer' to change the display to 'Full Screen' mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view -...

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  11. What are the cost and additional fees of using the GoToMeeting app?

    The app is free, so there is no charge for attending meetings or webinars. However, you are responsible for any long distance charges associated with dialing in to sessions by phone. There are no long distance charges for using audio over your Android device's built-in microphone and speakers (VoIP), but...

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  12. Can you use the app on your device?

  13. How and where to download the GoToMeeting app?

    You can download the GoToMeeting app from the Google Play Store by signing in to your Google account linked to your Android device and searching for the GoToMeeting app to install it. If you don't see an Install button,...

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  14. You do not need a GoToMeeting account to attend a webinar

    As long as you're running Android 4.0 (Ice Cream Sandwich) or later, you can install the GoToMeeting app from the Google Play Store free of charge and join meetings and webinars from your device.

  15. How to join a session

    Simply use the GoToMeeting app to join a webinar as an attendee. You can select the join link from your GoToWebinar invitation email, or you can enter the webinar ID (into the meeting ID field) to join. If you haven't yet registered for the webinar, you'll be prompted to register...

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  16. What is the difference between using an app or a computer or laptop?

    As on a Windows PC or Mac, you can view the presenter's screen, see who else is attending and who is talking. However, some features are not yet available on your mobile device, such as the drawing tools, presenter controls, keyboard and mouse controls and starting or scheduling sessions.

  17. How to change the view on your screen

    You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the 'GoToMeeting Viewer' to change the display to 'Full Screen' mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view -...

    Read more
  18. Using other apps while attending a session

    During a session, you can put the GoToMeeting app into background mode by pressing the Home button on your device to simultaneously use other apps without disconnecting from the meeting.

    To re-open the GoToMeeting app, you can do any of the following:

    • Select the GoToMeeting daisy icon from the Android app menu
    • Open...
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  19. What is a complying fund?

    A complying fund is a super fund that meets specific requirements and obligations outlined in the Superannuation Industry (Supervision) Act 1993.

    As an employer, it is your responsibility to check whether the fund an employee has nominated is a complying fund.

    To check whether a fund is complying, you can look up...

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  20. How does GESB support Choice of Super?

    To make it easier for you to meet your choice obligations, our GESB Clearing House is free to all WA public sector employers where we are their default fund. Our GESB Clearing House is an easy-to-use online system which allows you to pay your choice contributions (i.e. where your employees...

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  21. Can any employer pay into GESB?

    No. We are the super fund for the WA public sector and can only accept employer contributions from WA public sector employers. We are regulated by the State Superannuation Act 2000, which means we can’t accept external contributions from non-government employers. These restrictions apply to both Superannuation Guarantee (SG) and...

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  22. Who is the employer default fund?

    GESB is currently the default fund for most State Government employers. An employer default fund is the fund you pay your employees’ Superannuation Guarantee (SG) contributions to if they do not choose a fund. We have over 85 years’ experience managing and administering the super and retirement savings of over...

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  23. Where does Choice of Super not apply?

    Choice of Super doesn’t apply in some circumstances. You don’t need to offer Choice of Super to members of defined benefit schemes such as Gold State Super and the WA Public Sector Pension Scheme. Contributing members of Gold State Super can withdraw from the scheme and ask that you make...
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  24. Which employees are eligible to choose a super fund?

    If you are currently paying SG for your employees, they can choose a super fund. All employees who are eligible for SG contributions are able to choose a super fund.
  25. What does Choice of Super mean for employers?

    Choice of Super was introduced from 30 March 2012 to give employees the freedom to choose their own super fund, and to encourage people to take control of what may be their biggest source of retirement savings. Choice of Super was a result of updates to the State Superannuation Act...

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  26. How do I pay my employees’ choice contributions?

    From 10 December 2020, Westpac no longer accepts direct debit payments for Choice of Super contributions. Westpac provides our online Clearing House service for employers.

    What will change – and what does this mean for me?

    Previously, if you were using our Clearing House to pay your employees’ choice contributions, you...

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  27. Who is a casual employee?

    A casual employee means you are:

    • Engaged by a Participating Employer (an employer that is eligible to make contributions to your GESB Super or West State Super account)
    • Paid at an hourly rate
    • Not entitled to be paid annual leave or sick leave in your employment

    You are also considered a casual employee if...

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  28. What are employer super obligations under Choice of Super?

    As an employer, you have an obligation to pay Superannuation Guarantee (SG) contributions on behalf of all your eligible employees. You need to:

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  29. Are there any record keeping requirements for Choice of Super?

    Yes, there are specific records you must keep to show you have offered your eligible employees Choice of Super. For details of these records, please see the ATO website. As a WA public sector employer, you also have an obligation to keep these records, in accordance...
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  30. What are the penalties for not complying with Choice of Super obligations?

    As an employer, it’s worth making sure you comply with your Choice of Super obligations to avoid penalties. If you don't meet your Choice of Super obligations, you remain liable for the Superannuation Guarantee (SG) charge, together with interest and penalties. To meet your obligations, you must:

    • Offer Choice of Super...
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  31. Using ON24

    ON24 is easy to use and you don’t need to create an account to join a webinar.

    When you register for a webinar, we send you a confirmation or reminder email with an ON24 link. Use the link in the email to join the webinar on the day.

    Important checklist for...
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